Director of Hospital Patient Access Operations

The Director of Patient Access serves as a key member of the Revenue Cycle Leadership Team and is responsible for the strategic direction, performance, and integration of Patient Access operations across the entire Mercyhealth System. This leader oversees all functions related to preservice and pointofservice access, ensuring an exceptional patient experience and strong operational outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish a multichannel strategy for patients to access scheduling and financial service needs at optimal service delivery levels.
• Plans, directs and manages operational activities of all hospital patient access areas within Mercyhealth in support of the mission, goals, and objectives of Mercyhealth.
• Revises, develops and implements changes in service, policies and procedures, if needed, to improve the department performance and productivity.
• Ensures overall quality and accuracy of front end registration and access process to ensure timely billing, cash flow and improvement of accounts receivable
• Identifies and implements strategies to improve processes, promote operational efficiency, enhance the patient experience and meet regulatory compliance guidelines.
• Supervise, hire, train and evaluate staff. When deficiencies are noted, develops performance improvement plans and monitors employee performance to assure that corrective action is taken.
• Reviews data and develops reports and other tools to identify areas for improvement and to set and track benchmarks.
• Meets goals set by leadership related to the revenue cycle.
• Revises, develops and implements policies and procedures to maintain proper workflow within the revenue cycle.
• Develops and remains accountable to budgets related to assigned cost centers.
• Maintains a collaborative, supporting relationship with other leaders and management staff at all system facilities to ensure integration of patient processes that will achieve optimal financial outcomes.
• Coordinate special projects related to improved processes within the revenue cycle.
• Lead or participate in other system-wide committees to improve quality, compliance or other initiatives.
• Responds to common inquiries or complaints from patients, or members of the community.
• Works closely with Sr. VP/CFO in overseeing the assigned areas and takes a senior leadership role in strategic planning and decision making for the revenue cycle operational areas.

EDUCATION AND EXPERIENCE

• Bachelors Degree required in a related field.
• In lieu of education, 7-10 years experience within revenue cycle operations and 3-5 years supervisory experience with proven ability to oversee subordinates.

SKILLS AND ABILITIES

• Ability to think independently and have a high degree of analytical and trouble-shooting skills required.

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

• While performing the duties of this job, the employee is regularly required to sit; use hands to operate a keyboard repetitively, talk, and hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus, particularly as it relates to computer screens.

SUPERVISION OF STAFF

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements.
• Reviews and may coordinate the work of other financial staff, including managers and supervisors. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.

Ideal candidates bring strong leadership experience in healthcare access or revenue cycle operations, a passion for developing people, and the ability to build cohesive, systemwide processes that elevate both patient and organizational outcomes.

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women