Systems and Cloud Support Manager

Are you a technical leader who thrives on solving complex puzzles and mentoring top-tier talent? Trimble is seeking a Cloud, Systems, and SQL Support Manager to serve as a player-coach for our high-performing AECO Support Engineering team. In this role, you will bridge the gap between technical execution and business strategy, ensuring our construction software suites deliver world-class reliability to global users while fostering a culture of innovation and growth.

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling, and data analytics, Trimble enables essential industries such as construction, geospatial, and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains, or map the world, Trimble is at the forefront, driving productivity and progress.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

In this role, you will be the driving force behind the technical health of our flagship ERP and Project Management suites, directly influencing the operational success of major construction firms. You will have the unique opportunity to shape the future of our support organization by implementing AI-driven automation and mentoring the next generation of technical leaders in a collaborative, high-impact environment.

Key Exciting Responsibilities

• Lead and mentor a world-class team of 10-15 engineers, managing the full employee lifecycle and fostering career development through regular coaching.

• Spearhead the resolution of high-priority system-down incidents, acting as the primary point of contact to ensure rapid service restoration for global customers.

• Drive operational excellence by analyzing performance metrics like MTTR and CSAT to optimize workflows and exceed strategic OKRs.

• Partner with Product Engineering to conduct root cause analysis on recurring trends, influencing permanent fixes and product enhancements.

• Facilitate knowledge sharing through customer webinars and technical training sessions to elevate the expertise of both internal teams and clients.

Essential Skills & Experience

• 7+ years of experience in enterprise technical support for complex, multi-tiered software applications such as ERP or FinTech.

• 3+ years in a leadership role managing technical teams in high-volume environments.

• Deep technical proficiency in MS SQL Server administration, data manipulation, and reporting tools like SSRS or Power BI.

• Strong hands-on experience with cloud infrastructure, specifically Microsoft Azure, Azure Virtual Desktop, and identity management.

• Exceptional communication skills with the ability to translate complex technical issues into clear business insights for stakeholders.

Bonus Points For

• Prior experience with construction-specific workflows, such as AP/PO or payroll posting.

• Familiarity with implementing AI and automation tools to increase support efficiency.

• Experience managing 24/7 on-call rotations and global resource allocation.

Logistics:

Location: Lake Oswego, Westminster, CO or Atlanta, GA

Hybrid: 4 days in office/1 day remote

Travel Requirement: 10%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.