VP Enterprise Payments Application Manager

The VP Enterprise Payments Application provides end-to-end ownership of the Global Payments Platform (GPP), which supports the organization's core payment transaction processing, including but not limited to ACH, Wires, Real Time Payments (RTP), FedNow, and emerging payment rails such as stablecoins. This role oversees a mission-critical payments platform that enables client growth, increasing transaction volumes, and future expansion of payment capabilities. The VP is accountable for platform strategy, operational stability, risk management, financial oversight, and vendor governance, ensuring the platform operates reliably, securely, and in compliance with regulatory and enterprise standards. In partnership with Technology, Operations, Risk, Finance, Legal, and Client teams, the VP drives platform performance, scalability, and continuous improvement while aligning GPP with enterprise architecture, payments strategy, and business growth objectives.

Essential Functions

Executive Ownership of GPP - Provides end-to-end executive ownership of the Global Payments Platform (GPP), ensuring reliable, compliant, and scalable processing across ACH, Wire, RTP, FedNow, and future payment rails.
1. Application Lifecycle & Production Oversight - Oversees the full application lifecycle, including production support, release management, defect remediation, enhancements, and operational readiness to ensure high availability and service levels.
2. Platform Strategy & Roadmap Management - Defines, maintains, and executes the long-term GPP platform roadmap, balancing operational stability, regulatory requirements, client needs, and enterprise growth objectives.
3. Risk Management, Resilience & Audit Readiness - Owns platform risk management, operational resilience, disaster recovery, business continuity, and audit readiness. Ensures controls, documentation, testing, and monitoring meet regulatory and enterprise standards.
4. Vendor & Third-Party Management - Manages payment platform vendors and third-party providers, including performance oversight, contractual compliance, service levels, risk management, and remediation of issues and findings.
5. Financial Oversight & Billing Governance - Provides financial oversight for GPP, including cost management, transaction volume analysis, and billing validation. Partners with Accounting, Legal, and Finance to ensure transparent, accurate, and auditable billing models.
6. Platform Performance, Capacity & Scalability - Oversees platform performance, capacity planning, and scalability to support increasing transaction volumes, new clients, and additional payment rails without compromising stability.
7. Change Management & Continuous Improvement - Provides executive oversight of change management for payment system projects, releases, conversions, and implementations. Drives continuous improvement, modernization initiatives, and operational efficiency.
8. Stakeholder & Client Partnership - Partners with Technology, Operations, Risk, Client, Sales, and Implementation teams to support client onboarding, integrations, data flows, and growth initiatives while ensuring platform readiness and alignment.
9. Incident & Escalation Leadership - Serves as the executive escalation point for critical platform incidents, ensuring timely decision-making, cross-functional coordination, root-cause analysis, and communication through resolution.
10. Performs other duties as assigned.
11. Up to 25% travel required. Ability and willingness to travel between Wilmington, DE and Sioux Falls, SD as needed.

Manager Responsibilities

• Manages team of employees by overseeing day-to-day operations.
• Sets high performance standards and manages team performance in accordance with HR policies and procedures.
• Creates a flexible and energized work environment, fostering an atmosphere that enables employee trust and engagement.
• Inspires confidence and motivates others to perform at their best.
• Develops staff while effectively addressing performance issues.

Education/Experience Requirements

• Bachelor's degree in Information Systems, Computer Science, Business, Finance, or a related field, or an equivalent combination of education, training, and experience.
• 12+ years of progressive experience in payments, financial services, or enterprise platform leadership.
• Demonstrated experience owning and leading Tier-1, high-availability transaction processing platforms, with a strong background in payment processing, rule-based systems, and integrations.
• Experience leading enterprise application portfolios, including lifecycle management, production support, platform upgrades, releases, and modernization initiatives (including test plans and automation strategies).
• Proven ability to manage vendor relationships, contracts, and third-party risk in a regulated environment, with strong governance, risk management, and audit readiness experience within financial institutions.
• Experience with financial oversight, including budgeting, cost management, and billing or volume validation.
• Demonstrated ability to translate business and growth strategy into executable platform roadmaps and operational outcomes, with executive-level communication and leadership skills influencing cross-functional stakeholders.

Preferred Qualifications

• Availability to provide executive on-call support during extended operating hours (Sunday-Friday evenings) for a mission-critical payments platform, with flexibility for non-standard hours supporting production incidents, releases, and client go-live events.
• Strong working knowledge of payment rules, regulations, and industry standards across ACH, Wires, RTP, FedNow, and emerging payment rails, with hands-on experience in enterprise payment platforms (e.g., FINASTRA Global Payments Platform, ACH, Wire, RTP, FedNow).
• Solid financial acumen, including transaction reconciliation, billing validation, and financial analysis within payment processing environments.
• Excellent communication and collaboration skills, with the ability to clearly convey complex issues to technical and non-technical audiences and work effectively in a fast-paced, team-oriented environment.
• Demonstrated ability to lead cross-functional teams and drive issues to resolution under time-sensitive, high-pressure conditions.
• Exceptional analytical and problem-solving skills, with strong attention to detail and sound, timely decision-making

This job will be open and accepting applications for a minimum of five days from the date it was posted.

Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/

Company Culture at The Bancorp Bank: https://www.thebancorp.com/company/company-culture/

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

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