New

Customer Service Representative- Webstore

PPG Industries, Inc
retirement plan
United States, Georgia, Kennesaw
3330 Town Point Drive Northwest (Show on map)
Apr 16, 2026
The Aerospace Webstore Customer Service Representative manages the daytoday administrative and customer service operations supporting the Aerospace webstore. You will be a primary contact for customers, responding to inquiries through the Shopify administration portal, email, and telephone ensuring accurate order processing, and providing issue resolution following organizational service standards. We ask that you have system navigation skills, working knowledge of QAD, and a understanding of PPG Aerospace products and services. This onsite role will be located in PPG's Atlanta, GA location and will report to the ABS Business Solutions Manager. Responsibilities Respond to customer inquiries through telephone and email, providing accurate information, problem resolution, and followup following service standards. Receive and place telephone calls that are routine but may require deviation from standard scripts, screens, or procedures to resolve customer needs. Process customer orders, service requests, and complaints; respond directly or route inquiries to sales representatives or technical/service departments. Maintain detailed and current knowledge of PPG Aerospace products, services, and webstore functionality. Analyze customer service trends and needs and communicate findings to sales, service, and technical teams to support continuous improvement. Maintain customer and order data using QAD and other relevant computerized data entry systems. Support administrative responsibilities related to the Aerospace webstore, including order tracking, documentation, and system coordination. Ensure compliance with internal procedures, quality standards, and customer service policies. Collaborate with internal departments to ensure and accurate resolution of customer issues. Qualifications 2+ years experience in a customer service or administrative support role in a manufacturing or aerospace environment. Working knowledge and handson experience with QAD ERP and Shopify systems. We prefer experience with PPG Aerospace products and services, or the ability to quickly develop this knowledge. Proficiency in navigating computerized data entry systems and business applications. Experience interpreting and responding to customer requests, customer inquiries and complaints. Experience assessing the severity of customer issues customer needs and determine appropriate resolution or escalation paths. Experience providing detailed troubleshooting and resolutions to users Experience establishing procedures to ensure client satisfaction, and followthrough. Only U.S. Citizens, Green Card holders, and political asylees or refuges are eligible to apply Experience supporting ecommerce or webstore platforms. Experience handling support requests from a variety of different channels in a fastpaced, customerfocused environment. Problemsolving mindset beyond scripted responses. Strong collaboration skills and comfort working crossfunctionally. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation and Holidays, Employee Assistance Program (EAP), Disability/Leave, Family Leave and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire. #LI-Onsite Despre noi: PPG: PROTEJM I INFRUMUSEM LUMEA Prin leadership in inovaie, sustenabilitate i culoare, PPG ajut clienii din pieele industriale, de transport, produse de consum i construcii, precum i din post-vanzri, s imbunteasc mai multe suprafee in mai multe moduri decat orice alt companie. Pentru a afla mai multe, vizitai www.ppg.com i urmrii @PPG pe X. The PPG Way 2030 Suntem campionii clienilor Proactivi. Indrznei. De incredere. Tot ceea ce facem incepe cu clienii notri. Ascultm, acionm rapid i nu ne oprim pan nu le rezolvm cele mai mari provocri. Atunci cand clienii notri catig, cretem cu toii. Acionm cu scop i vitez Agili. Condui de date. Autonomi. Ne asumm riscuri inteligente pentru a rmane inaintea concurenei. Lucrm proactiv i cu agilitate, folosind date de calitate pentru a dezvolta soluii care creeaz valoare. Suntem operatori exceleni Productivi. Colaborativi. Responsabili. Indiferent de rolul nostru, identificm problemele, ne asumm responsabilitatea i aducem intotdeauna soluii. Suntem atat proactivi, cat i receptivi pentru a susine imbuntirea continu i pentru a livra rezultate. Ne sprijinim echipa din prima linie - imaginea PPG in faa clienilor. Luptm ca s catigm Orientai spre viitor. Determinai. Ambiioi. Suntem pasionai de creterea afacerii i de reuita alturi de clienii notri. Livrm rezultate, adoptm noi tehnologii i folosim agilitatea i viteza ca puncte forte. Suntem mandri de PPG Puternici. Unii. Pasionai. Muncim in siguran, acionm cu integritate i apreciem diversitatea perspectivelor. Celebrm realizrile i suntem mandri de impactul pozitiv pe care il crem impreun pentru a proteja i infrumusea lumea. La PPG folosim inteligena artificial in procesul de recrutare pentru a-l face mai eficient. Instrumentele de AI nu iau decizii de angajare. Putei afla mai multe accesand https://careers.ppg.com/ro/ro/candidate-resources. PPG ofer anse egale tuturor candidailor i angajailor. Oferim oportunitatea de a-i crete i de a-i dezvolta cariera intr-un mediu care asigur un loc de munc satisfctor pentru angajai, creeaz un mediu pentru invare continu i imbrieaz ideile i diversitatea celorlali. Toi solicitanii calificai vor fi luai in considerare pentru angajare, indiferent de sex, sarcin, ras, culoare, credin, religie, origine naional, varst, statut de dizabilitate, stare civil, statut de veteran, orientare sexual, identitate sau expresie de gen. Dac avei nevoie de o adaptare din cauza unei dizabiliti, v rugm s trimitei un e-mail la recruiting@ppg.com. Intervalele salariale i beneficiile PPG pot varia in funcie de locaie, ceea ce ne permite s compensm angajaii in mod competitiv pe diferite piee geografice. PPG ia in considerare mai muli factori in luarea deciziilor privind compensarea, inclusiv, dar fr a se limita la, seturi de competene, experien i instruire, calificri i educaie, licene i certificri, precum i alte nevoi organizaionale. Pot fi aplicabile i alte stimulente. Programele noastre de beneficii pentru angajai sunt concepute pentru a sprijini sntatea i bunstarea acestora. Orice acoperiri de asigurare i beneficii vor respecta termenii i condiiile planurilor aplicabile, precum i documentele de guvernan asociate acestora. Beneficiile vor fi discutate cu dumneavoastr de ctre recrutor in timpul procesului de angajare PPG apreciaz feedbackul dumneavoastr cu privire la procesul nostru de recrutare. V incurajm s vizitai Glassdoor.com i s oferii feedback despre proces.