New

Business Analyst II

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Apr 18, 2026
Assists users to understand clinical and/or business workflows, define functional requirements, convey requirements to colleagues engaged in software design and configuration activities, execute test scripts and user acceptance testing, and provide software support services. Essential Functions -Support and educate users on application use. Prepare end-user training materials. -Create and run reports as needed. - Utilize Epic Dashboard and Slicer Dicer tools to create sustainable productivity dashboards and establish routine reporting timeframes -Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration. Where possible, identify opportunities for process improvement. -Understand user requirements; translate them into functional requirements, and assist the user with submitting software updates. -Develop and execute user acceptance testing plans, including creation of test cases. -Communicate the status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff. - Assist Leadership team with support of various vendors -Assist in identifying and recommending leading practices for business analysis, training, and end-user support functions. - Working knowledge of revenue cycle operations with specific concentration in Patient Access, Financial Counseling, Estimates and Pre-Service Collections Education Bachelor's Degree Information Systems or related field of study required Equivalent experience may be accepted in lieu of a degree Experience Experience in information technology, working with business or clinical systems 2-3 years required Worked in a large complex healthcare organization Must be proficient in Epic Rev Cycle applications Experience in building Epic Dashboards Experience providing training and support to end users 1-2 years preferred Knowledge, Skills and Abilities Ability to effectively translate business requirements to functional requirements. Possess proficient interpersonal skills to effectively communicate with technical and non-technical staff. Ability to effectively conduct small to mid-sized meetings, both formal and informal. Ability to learn quickly and share insights with teammates. Proficient in written and verbal communication skills, including facilitation and presentation. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.