New

Field Services Technician 4

Iron Bow Technologies
United States, Virginia, Bristol
Apr 28, 2026
Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!" We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges. Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way. THE OPPORTUNITY Iron Bow Technologies has an immediate need for an experiencedHelp Desk / IT Supportprofessional interested in apermanent Field Service Technicianopportunity.The selected candidate will beresponsible for end user technical support (tier 4) for the Virginia Information Technology Agency (VITA) byproviding comprehensive IT support to end users at customer sites throughout Bristol, VA and the surrounding area HOW YOU'LL MAKE AN IMPACT Primarily responsible for end-to-end IT infrastructure support Provide comprehensive and timely resolution of all end user issues Break/fix software & hardware support such as OEM-certified warranty repairs Responsible for system updates, ticketing and asset management Provide smart-hands support for networks, servers and VoIP technologies Handle IT asset disposal and maintain accurate asset inventory Support end users remotely accessing services via shipping replacement devices or leveraging 3^rd part hardware repair (or other form of onsite support as needed) Troubleshoot issues involving applications on and off premise (e.g. cloud) Support may be provided remotely via remote administration tools or desk side Onsite support for incidents, service requests and changes as needed (IMAC, break/fix) Provide end user device configuration and imaging Execute application installations, patch and driver update testing and distribution Responsible for device, operating system, software and/or application troubleshooting System restoration activities as necessary SKILLS THAT DRIVE SUCCESS 8+ years' experience in IT support / Help Desk positions is required Substantial experience performing technical and system analysis / diagnostics Must be proficient in the identification and timely resolution of end-user IT issues Capability to test, troubleshoot, service and repair end user devices Experience with device, operating system, software and application troubleshooting efforts Experience with providing Knowledge Based articles (KBs) Must be comfortable adapting to dynamic work schedules and flexible shifts as needed Superb customer service and communication skills are required High School Diploma (ORequivalent combination of experience & education) Valid Virginia Driver's License is required Must be able to successfully pass background check (requirements vary) *WHAT SETS YOU* APART Active CompTIA A+ certification is highly preferred (ORobtain within 90 days of hire) Candidates with Dell Certified Technician, HP Certified Repair, Microsoft, Apple or related professional IT certifications are encouraged to apply Experience with SCCM TRAVEL REQUIREMENTS Travel between multiple customer sites primarily in Bristol and surrounding cities. WHY YOU'LL LOVE IT You get to be a creative, problem solver in a dynamic, fast paced environment while working with various technologies. Iron Bow is rapidly growing and with growth comes opportunity for all.There is palpable energy and momentum across the company that is easy to tap into and be inspired by COMPENSATION AND BENEFIT INFORMATION The salary range for this position is $28-33/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs. Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow's total compensation package. An overview of our benefits is available on our careers page. #LI-PD1 OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT** Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law.Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.