Director, Consumer Science & Claims Excellence

1. Consumer Research & Evidence Generation
   
   
   
   • Lead consumer and product interaction activities across key stages of the innovation process
   • Lead the design, execution, and interpretation of consumer and product-use studies that inform product development and renovation.
   • Ensure consumer learning is systematically captured, synthesized, and applied to development programs across the portfolio.
   • Establish and maintain standardized methodologies for consumer research, product testing, and experience evaluation
   
   
   
   
2. Science Translation and Product Experience
   
   
   
   • Translate scientific and technical findings into clear consumer-relevant insights and communication materials to support cross-functional decision making.
   • Provide scientific input to claims development, substantiation, and interpretation
   • Develop and maintain sensory, performance, and experience evaluation frameworks
   • Partner with global teams on scientific communication tools, demos, and visual materials as appropriate
   • Support U.S. claims governance processes in collaboration with Regulatory and Legal
   
   
   
   
3. Claims Substantiation & Governance
   
   
   
   • Provide scientific input and guidance for claims development, substantiation, and interpretation in collaboration with Regulatory and Legal.
   • Maintain claims frameworks, standards, templates, and documentation to ensure consistency and readiness for internal/external review.
   • Monitor external claims landscapes, including regulatory guidance, industry practices, and emerging claim trends, to inform internal testing and substantiation approaches.
   • Support the U.S. claims governance process and related documentation practices.
   
   
   
   
4. Cross-Functional Partnership & Communication
   
   
   
   • Act as a key scientific partner across Consumer Insights, Marketing, Medical, Regulatory, Packaging, and R&D to ensure coherence between consumer evidence, product performance, and claims.
   • Prepare concise scientific summaries, visuals, and demonstration materials for internal stakeholders and leadership reviews.
   • Represent the region in relevant global scientific and R&D forums, sharing methods and learnings.
   
   
   
   
5. Shape the Innovation Pipeline & IP Activities
   
   
   
   • Co-lead innovation pipeline creation with R&D and Marketing
   • Collaborate with formulation, packaging, and prototyping teams to support early- stage learning and validation
   • Partner with IP and Legal teams to support protection of scientific data, methods, and claims-relevant know-how
   
   
   
   
6. Team Leadership & Capability Building
   
   
   
   • Build, lead, and develop a multidisciplinary team spanning consumer research and claims support.
   • Establish clear roles, competencies, and development pathways; foster a culture of scientific rigor, collaboration, and continuous improvement.
   • Drive consistency and operational excellence through SOPs, tools, and training.
   • Foster a culture of curiosity, empowerment, scientific rigor, collaboration, and continuous improvement
   
   
   
   

• 15+ years in R&D, with experience in Consumer Science, R&D, Product Experience, Sensory, Claims, Consumer Insights, or similar roles in CPG/Beauty/Healthcare.
• Strong track record of translating insights and science into winning products, claims, and consumer-relevant narratives.
• Experience in skin science, dermatology-adjacent categories, OTC, or medical marketing.
• Deep understanding of claims substantiation, regulatory frameworks, and scientific evidence generation.
• Experience leading cross-functional innovation programs from concept to validation to launch.
• Proven ability to build and lead high-performing teams.
• Strong people leadership and talent development experience
• Very strong communication skills
• High level of collaboration and personal initiative
• Operates with high scientific integrity and sound judgment
• Comfortable making and defending difficult decisions under ambiguity
• Strategic, proactive, and business-minded
• Credible external ambassador and facility communicating proficiently with members of the external scientific and business community and developing trustworthy relationships

Strong Plus

• Experience creating demos, visuals, or consumer storytelling assets.
• Familiarity with AI-enabled tools for content creation, insight generation, and/or product experience modeling.
• Exposure to IP strategy or early-stage innovation pipelines