Title: IT Program Manager
Duration: 12+ Months
Location: Columbia SC, Partial Onsite: Tuesday, Wednesday, Thursday Onsite, and as Needed.
Interviews: Remote
Hours: 40 hours a week - Possibly weekends during deployments, a couple of times a year.
Job Summary:
Duties:
- Responsible for overall coordination, status reporting, and stability of project-oriented work efforts. Responsible for multiple work efforts of any size, from minimum complexity system/customer impacts to greater complexity system/customer impacts. Adheres to project management processes and methodologies to ensure projects are delivered on time, within budgeted hours, adheres to high quality standards, and meets ISSM expectations. Monitors project plans, assignments and work efforts on a daily basis. Ensures resource needs are assigned appropriately and escalates functional, quality, timeline issues. Tracks key project milestones and adjusts project plans to meet the needs of work effort. Responsible for leading the project from inception to final business acceptance and implementation. Mentors other project leads and participates in the training and development of staff.
- *20% Develops and monitors project plans, risk management plans, and project documentation from scope to post implementation. Ensures project documentation and deliverables are complete, on budget, within scope, and in accordance with standards.
- *20% Identifies items that impact the scope, budget, risk, and resources of the work effort. Monitors resource requirements based on project specifications. Ensures resources are assigned to meet project objectives while managing project hours budgeted.
- *20% Responsible for the development, execution, and maintenance of project communications. Facilitates effective communications between all parties involved in the project and/or work efforts. This will include meetings, correspondence, status reports and other documentation.
- *20% Identifies the impact of issues arising from the work efforts and/or resource requirements. Manages the project issues throughout the project life cycle. Communicates the implications of changes to the project scope with senior management and other appropriate parties.
- *10% Responsible for ensuring all work efforts have appropriate documentation for audit purposes utilizing project methodology standards in accordance with the ISSM.
- *10% Coaches, develops, mentors other team members. May provide guidance and leadership to staff pertaining to training and department initiatives. May provide oversight for a group of work efforts as requested. May perform peer reviews of project artifacts.
Day to Day:
- Responsible for overall delivery of ServiceNow module implementations using the ServiceNow Project Management tool (Strategic Portfolio Management).
- Working in SPM to assign and track user stories and tasks in an Agile environment while maintaining project plan, timeline, budget and all auditable artifacts in other appropriate formats.
- Delivers on time, within budgeted hours with quality products. Monitors tasks, assignments and hours daily. Compiles and delivers clear communications and status reports.
- Ensures resources are assigned appropriately and escalates as needed. Tracks key milestones and adjusts project plans to meet the needs of work effort.
- Responsible for leading the project from inception to final business acceptance and implementation, providing excellent customer service along the way.
Team Name: Enterprise Delivery Services/Project Management Service/ServiceNow Portfolio. This portfolio (4 other PMs) focuses solely on the implementation of ServiceNow, a multi-million-dollar, three year effort with lots of work on the horizon. We work in a co-located space with the entire ServiceNow team, including Design, Development and PMO, so PMs have close proximity to the team. The team is close-knit, with periodic happy hours and lunches. Onsite Tuesday, Wednesday and Thursday is required.
Work Environment: Fast paced, dynamic environment which may require action and response 24X7 to support the technical business needs of the customer and where one must be flexible to changing priorities.
Job Requirements:
Required Skills and Abilities:
- Exceptional communications (verbal and written) skills with all levels of management and team members. Superior leadership skills in a team or project environment.
- Exceptional problem solving and conflict management/resolution skills.
- Highly effective analytical and organizational skills with attention to detail.
- Excellent understanding of project management principles and methodologies, information systems, business processes, and the key drivers and measures of success for the business unit and the organization. Superior competency in management of resources to meet goals and multiple projects.
- Highly effective ability to lead multiple multidiscipline, high-performance work teams throughout project life cycle. Advanced ability to negotiate terms and scope of work documents.
- Advanced ability to prepare and present formal presentations to senior management. Proven ability to manage all phases of work effort from inception to completion.
- Highly effective strategic thinking skills. Proven effectiveness in conducting analysis of project triple constraints.
Required Software and Tools: Advanced knowledge of Microsoft Office and project management tools.
Required Work Experience: 7 years IT experience in a leadership capacity, including 4 years leading multiple concurrent project teams. Completion of the client's Training Program for Project Management may substitute for one year of experience.
Required Education: Bachelors Degree or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in any major
Required Technologies: MS Project
Nice to have/Preferred skills: ServiceNow
Preferred Licenses and Certificates: PMP Certification
Soft Skills: Ability to work with high-thinking architects and translate their ideas into actionable tasks to complete the goal. Exceptional communications skills at all levels. Superior leadership skills, and not afraid to drive the work. Problem solving and conflict management/resolution skills. Organized, attention to detail. Ability to understand customers' requirements and lead the team in implementing solutions to meet their needs while staying within budget and timeline. Advanced ability to prepare and present formal presentations to senior management. Proven ability to manage all phases of work effort from inception to completion. Strategic thinking skills.
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Spectraforce Technologies
May 07, 2026