Indirect Sales Channel Consultant

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

The Indirect Sales Channel Consultant will report directly to the Manager - Indirect Sales to ensure that the indirect channel attains its stated revenue, agent development and customer service objectives.

The Indirect Sales Channel Consultant provides assistance to agents, wholesale providers,and the Manager-Indirect Sales. This role is a key contributor in obtaining revenue growth in these business segments. The consultant will drive agent portal development and provide support to the channel (both internal and external). They will conduct agent onboarding to ensure the indirect partners have all the tools to meet sales objectives. The Indirect Sales Channel Consultant will also submit orders for upgrades, adds, changes, and disconnect orders for existing wholesale accounts. The role will be crucial to help manage agent opportunity requests and wholesale provider requests supporting the Manager-indirect Sales and our TDS product offerings out in the field. This includes both presale and post-sale activities, drafting support material for presentations, creation, support of standard training material for product and promotional activities, proposal generation, drafting contracts, entering orders for existing wholesale accounts into Salesforce, and a key resource for agents on any questions they have regarding agent leads. The Indirect Sales Channel Consultant will assist with order completion from contract to implementation by working closely with the support teams within the sales organization along with communications to the agents and wholesale providers.

This position will work Monday - Friday, 8am - 5pm CST.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Create and submit necessary order fulfillment management, contracts, order entry for adds, changes, and deletes for all existing wholesale customers. Interact with internal teams and the agents and wholesale providers on necessary requirements to ensure timely feedback and order entry.
• Provides single point of contact for agents with the agent portal and On-boarding - Drive enhancement development and content management of the Agent portal. Also, will be the primary support for all Agent partner on any portal set-up and support. Agent Web Portal Administrator responsibilities including changing passwords, adding/deleting users etc.
• Provides support in getting different documentation from the wholesale providers and internal teams to assist with timely order entry. IE... Right of Entry (ROE) Letter of Authorization (LOA), and service address updates to our CSG and SA systems.
• Manage order delays due to CAA issues, help get issues addressed in a timely manor.
• Provides support on special projects, ensures the accuracy and timelines of all information required for the indirect channel and or other duties as assigned by Manager-Indirect Sales, Director-Sales, /or Vice President-Commercial Sales.

Required Qualifications

• Bachelors degree (or higher) OR 4+ years professional work experience.
• 2+ years business-to-business customer service experience and/or sales experience.
• 1+ years experience in communications or a technology-based field.

Other Qualifications

• Experience working in a sales or agent/wholesale environment is a plus
• Extensive computer application experience including Teams, Excel, Word, DocuSign, SalesForce, or similar CRM.
• Must be versatile and interact well with a variety of people.
• Must possess strong decision making and problem-solving skills.
• Must possess ability to work independently.
• Excellent organization and planning skills, follow through and attention to detail.
• Excellent communication skills.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.