Scheduler, Hutch Clinic

Job Summary:

The Patient Access Scheduler will provide customers a positive experience by collecting all necessary information, both demographic and financial, to ensure the needs of the customer are met as well as support Hutchinson Health's organizational goals and meet regulatory and compliance requirements.

Essential Duties & Responsibilities:

1. Provides excellent customer service to all internal and external customers both on the phone and in person. Escorts patients to point of care.

2. Schedules appointments per protocol.

3. Takes messages from patients as appropriate.

4. Registers patients includes validating guarantor, demographic and insurance information. Collect copay as appropriate.

5. Works on work queues.

6. Receives, responds and assists with queries from patients and visitors.

7. Verifies patient insurance eligibility.

8. Completes and delivers all paperwork to appropriate service areas. Helps train new employees on service area specific work flows and helps identify additional training needs for leadership.

9. Collects consents for common medical record, assignment of benefits and distributes privacy notice.

10. Uses AIDET according to organizational training standards and expectations.

11. Attends, contributes and listens during meetings and group discussions.

12. Performs all other related duties as assigned.

Accountabilities for all Employees:

1. Adheres to the Hutchinson Health Employee Values.

2. Maintains confidentiality of the organization and patients.

3. Reports any health/medical errors.

4. Observes all Environment of Care policies and reports safety risks or hazards immediately.

Education, Training or Degree Required:

1. Additional training either in medical secretarial or business.

License/Registration/Certification Required: (will be primary source verified by HR)

1. None.

Experience and Skills: (indicate preferred or required)

1. Must be able to type accurately and have a working knowledge of fax machines, copy machines and computers.

2. Ability to greet public in a pleasant voice, on the phone and in person, required.

3. Must enjoy reception.

4. Ability to work under pressure and at a fast pace, while keeping a positive attitude, required.

5. Knowledge of Medical Terminology preferred.

Date created: 06/03/2013

Date updated: 06/15/2017