AV / Video Conferencing Support Engineer - Onsite

Genesis10 is currently seeking an AV / Video Conferencing Support Engineer - Onsite for a contract position with a Global Financial Institution located in Charlotte, NC. This is a 12+ month contract opportunity.

This is a hands-on role providing white-glove support for enterprise conference rooms, AV systems, and Microsoft Teams Rooms (MTR) deployments. The position requires a highly professional, customer-facing individual who can operate onsite full-time and travel between multiple local sites to support executive-level stakeholders.

Responsibilities:

• Provide onsite support for video conferencing rooms, AV systems, and non-video-enabled conference spaces
• Support Microsoft Teams Rooms (MTR) environments, including configuration, troubleshooting, and ongoing maintenance
• Assist with the ongoing conversion of Cisco-based conference rooms to Microsoft Teams Rooms, including diagnosing and resolving issues that arise during device transitions
• Manage and support conferencing platforms and tools including Microsoft Teams Admin Center, Call Quality Dashboard (CQD), and Cisco Control Hub
• Utilize observability tools such as ThousandEyes to monitor performance and troubleshoot issues
• Perform hands-on AV equipment troubleshooting, including displays, conferencing devices, and room hardware
• Support occasional after-hours or weekend activities such as system resets or maintenance tasks
• Proactively plan and anticipate user needs to ensure seamless meeting experiences
• Communicate effectively with executive-level stakeholders and administrative partners, providing high-touch support

Requirements:

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education
• Experience supporting Microsoft Teams Rooms (MTR), including configuration and troubleshooting
• Strong knowledge of Microsoft Teams Admin Center and Call Quality Dashboard (CQD)
• Experience with Cisco Control Hub and enterprise conferencing environments
• Solid hands-on AV and video conferencing troubleshooting skills
• Ability to provide white-glove, customer-facing support in a professional environment
• Experience supporting enterprise or corporate environments, preferably with exposure to executive-level users
• Ability to work onsite full-time and travel between multiple locations as needed
• Strong communication skills and ability to work collaboratively within a team

Desired skills:

• Experience supporting large-scale conference room technology deployments or migrations
• Familiarity with observability and network monitoring tools such as ThousandEyes
• Experience supporting hybrid environments involving Cisco and Microsoft Teams-based conferencing solutions

Pay range: $31.09 - $39.09 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.