New

Clinical Support Associate- Pediatrics

TEKsystems
$23.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Santa Barbara
May 16, 2026
Description A Clinical Support Associate - Utilization Management Pediatrics (CSA - UM PEDs) is part of one of several Health Services clinical units, including Case Management, Care Coordination, Disease Management, or the Pediatric-Whole Child Model program. The CSA reports directly to the unit manager or their designee. In this role, the CSA provides essential coordination support for clinical teams, assists with daily operations, ensures timely work processes, and performs clerical tasks for the assigned unit. Strong written and verbal communication skills are crucial. The CSA is responsible for accurate and timely data entry and collection while interacting with CenCal Health employees, providers, and members. Depending on the unit, and under the supervision of the manager or their designee, the CSA may manage authorization and referral requests, conduct health surveys with members, and follow up with members requiring periodic telephonic outreach. The CSA will be primarily assigned to the Pediatric unit. * The duties and responsibilities of a Clinical Support Associate (CSA) vary depending on the unit assigned. The CSA reports to the unit manager or their designee and is expected to perform the following tasks for the designated unit: * Respond promptly to inbound calls in the Health Services phone queues * Make outbound calls to providers, members, and CenCal Health staff regarding operational processes * Report any conflicts or challenges with members or providers to the supervisor promptly * Ensure the confidentiality and privacy of member information, adhering to HIPAA and confidentiality regulations * Follow CenCal Health's mission, protocols, policies, and procedures while meeting performance standards * Attend company-wide and departmental meetings and training sessions on time, actively participating as appropriate * Respond promptly, professionally, and courteously to emails, phone calls, and other forms of communication * Interact professionally with CenCal Health employees, members, and providers * Perform other duties as assigned by the supervisor Skills Email, Medical Authorization, Referrals, medical assistant diploma, prior authorization Top Skills Details Email,Medical Authorization,Referrals Additional Skills & Qualifications * Ability to work independently, follow instructions with minimal supervision, and collaborate effectively as part of an interdisciplinary team * Receptive to constructive feedback and committed to personal and professional growth * Strong organizational and multitasking abilities * Knowledge of basic medical terminology, billing (CPT), and diagnosis coding (ICD-10) * Ability to maintain member confidentiality and comply with HIPAA regulations * Exceptional attention to detail with a focus on accurate and clear record-keeping * Ability to complete tasks within required regulatory timelines * Minimum typing speed of 35 words per minute * Ability to work effectively with individuals from diverse backgrounds and educational levels * Proficiency in drafting clear, concise, and grammatically correct correspondence * Basic knowledge of Medi-Cal and its covered services * Familiarity with health-related community-based organizations, healthcare delivery systems, and resources for low-income and elderly populations * Bilingual in Spanish (required for specific positions outside of Utilization Management) A minimum of 12 months of full-time or equivalent experience in a medical office, health plan, managed care organization, hospital (ED or inpatient), skilled nursing facility, clinic, or another healthcare setting, working directly with patients, members, providers, and/or clinicians Successful completion of an accredited Medical Assistant or Medical Office Professional program may substitute for six (6) months of work experience Job Type & LocationThis is a Contract position based out of Santa Barbara, CA. Pay and BenefitsThe pay range for this position is $23.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Santa Barbara,CA. Application DeadlineThis position is anticipated to close on May 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.