Supervisor, Aircraft Maintenance Control

The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs.

The Team Leader, Aircraft Maintenance Control guides the maintenance control team as they support the repair and return-to-service of the Intelsat Wi-Fi system on customer aircraft. This role is a conduit between maintenance control and our operations teams to ensure that work is prioritized and executed efficiently, and a valuable resource for the maintenance controllers, ensuring they have the ability to effectively accomplish daily tasks.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Provide oversight for aircraft maintenance controllers, ensuring that all maintenance plans are executed successfully, and departmental processes are implemented.
• Prioritize the daily workload for maintenance controllers to meet the needs of our airlines.
• Monitor communications with our customer, which include emails, phone calls, and meetings, and ensure that all requests for information receive an acceptable response.
• Maintain a 24/7 schedule that provides adequate and balanced coverage.
• Conduct regular performance reviews for direct reports and provide constructive feedback that promotes growth and development.
• Accomplish projects and assignments as needed, which are sometimes broad in nature, and occasionally require engagement with cross functional teams.
• Proactively identify, develop, and drive opportunities to improve processes and tools to increase the overall effectiveness of the team.
• Mentor and guide on best practices for troubleshooting and repair.
• Review and redline installation documents and maintenance procedures.
• Drive hiring process for new team members
• Responsible for onboarding and training processes

COMPETENCIES

• Lead with confidence and set an example for others
• Ensure team effectively anticipates and addresses customer needs
• Strong verbal, written, and interpersonal communication skills

QUALIFICATIONS & EXPERIENCE

Required

• Bachelors degree in aviation related field or equivalent work experience
• Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
• Avionics maintenance experience
• Aircraft operations and maintenance planning experience
• Working knowledge of Microsoft Office applications
• Ability to work nights, weekends, and holidays as required
• Experience with aircraft maintenance manuals and parts catalogs
• This role is subject to ITAR / EAR - candidates must be a US Person

Preferred

• Previous experience in aircraft maintenance management role
• Aircraft maintenance experience with variety of aircraft manufacturers
• Working knowledge of Federal Aviation Regulations

SES is an Equal Opportunity and Affirmative Action Employer