Shift Manager - Security

ESSENTIAL FUNCTIONS:

• Ensure consistent high-quality service to all our team members and guests.
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Manage overall performance of security and transportation departments to ensure protection and safety of team members, guests, and casino assets.
• Guide other departments in planning, recommending, and implementing any and all security programs as needed.
• Develop and implement procedures for denying entry to gaming floor to underage or intoxicated individuals and disassociated persons (DAPs).
• Develop and manage the departmental budget, including capital expenditures.
• Monitor staffing levels to ensure budgetary compliance.
• Complete all government reporting.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.

Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

WORKING ENVIRONMENT & PHYSICAL EFFORTS:

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking, and lifting up to 50 pounds
• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
• Speech and Vision abilities are required.
  
  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  
  Target Salary Range: $54,000 - 56,000 per year

Gaming industry experience is required. (preferred)
Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company. (preferred)
Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills. (preferred)
One to three years of experience performing and managing duties of security department personnel or equivalent work experience is preferred. (preferred)
A high school diploma or GED equivalent is preferred. (preferred)