New

Vendor And Quality Operations Support

TEKsystems
$40.00 - $50.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Cupertino
Jun 04, 2026
Description The Vendor & Quality Operations Support role is responsible for supporting localization vendor performance and quality workflows across global content operations. This position focuses on tracking vendor delivery performance, analyzing quality metrics, and maintaining operational processes that ensure consistent, high-quality localization outcomes. This role is highly data-driven, with a strong emphasis on dashboard monitoring, KPI tracking, reporting, and operational support. You will work closely with internal globalization teams and external vendors (linguists) to maintain quality standards and ensure efficient workflow execution. Key Responsibilities * Track, analyze, and report on localization vendor performance, including quality metrics, KPIs, and delivery outputs * Monitor vendor quality data (linguistic and operational) and identify trends, risks, and improvement opportunities * Support quality assurance processes, including audits, scorecards, and vendor evaluations * Maintain and update documentation related to localization workflows, quality frameworks, and operational processes * Assist with vendor coordination activities, including onboarding, offboarding, and capacity tracking * Provide support for localization tools, including troubleshooting and responding to vendor and internal inquiries * Participate in and execute User Acceptance Testing (UAT) for internal tools and workflow improvements * Prepare dashboards, reports, and summaries for internal stakeholders to support data-driven decisions * Coordinate administrative tasks, including scheduling meetings, maintaining tracking systems, and supporting project-related documentation * Collaborate with global teams, including regular interaction with APAC-based stakeholders Qualifications * 3-8+ years of experience in localization, globalization, or language operations environments * Experience working with vendor coordination, vendor performance tracking, or vendor operations * Strong understanding of localization quality processes, including QA or LQA methodologies * Proven experience tracking KPIs, analyzing metrics, and working within dashboards or reporting tools * Strong analytical and detail-oriented mindset with the ability to interpret data and identify trends * Experience supporting operational workflows, documentation, and process improvement initiatives * Familiarity with UAT, tool testing, or internal system validation * Comfortable working in a highly structured, repetitive, data-focused role * Strong communication skills and ability to collaborate across global teams * Flexibility to work adjusted hours to support APAC time zone overlap (3x per week) Additional Requirements Must be willing to work adjusted hours to overlap with APAC teams (early mornings or late evenings) approximately three days per week. Job Type & Location This is a Contract position based out of Cupertino, CA (100% Remote). Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plans, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital coverage * 401(k) Retirement Plan * Life Insurance (Voluntary Life & AD&D) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Cupertino, CA. Pay and BenefitsThe pay range for this position is $40.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Jun 10, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.