New

Mechanical Claims Analyst

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Jun 04, 2026
Mechanical Claims Specialist (Entry Level - Former Mechanics Encouraged to Apply) Location: Remote/Hybrid (Training Required Onsite) Schedule: Full-Time (Occasional Saturdays Required) Position Overview Are you an experienced automotive mechanic ready to transition from the shop to a professional office environment? We are seeking a Mechanical Claims Specialist to join a growing customer contact team. In this role, you will leverage your hands-on mechanical experience and deep understanding of vehicle repair to assess, evaluate, and process automotive warranty claims. This is a great opportunity to step away from the physical demands of repair work while continuing to use your technical expertise in a fast-paced, customer-focused environment. Key Responsibilities * Evaluate, investigate, and process mechanical claims using your knowledge of vehicle systems and repair processes * Communicate with dealerships, repair facilities, and customers via phone and email to resolve claim inquiries * Determine claim approvals or denials based on established warranty guidelines * Clearly explain claim decisions and next steps to customers and partners * Provide guidance to vehicle owners on how to proceed with repairs and claim submissions * Maintain accurate and detailed claim records using internal systems * Deliver excellent customer service by actively listening, problem-solving, and showing empathy * Collaborate with team members and leadership to ensure consistency and quality in claims handling Call Types You'll Handle * Dealerships: Calling to verify whether repairs are covered under warranty * Vehicle Owners (Claims Decisions): Seeking explanations for approved or denied claims * Vehicle Owners (Process Inquiries): Requesting guidance on how to proceed with vehicle issues and repair coverage Required Skills & Qualifications * Minimum of 3 years of automotive mechanic or related mechanical experience * Strong understanding of automotive systems and repair processes * Ability to clearly communicate technical concepts to both technical and non-technical audiences * Excellent verbal communication and customer service skills * Experience handling complex customer inquiries and resolving issues effectively * Strong attention to detail and ability to work efficiently in a fast-paced environment * Comfortable working in a call center setting with multiple systems and screens * Proficiency with Microsoft Office tools (Outlook, Teams, Email, etc.) * High school diploma or GED required Preferred Qualifications * ASE Certification (a plus) * Experience with claims systems, labor guides (e.g., AllData), or diagnostic scan tools * Bilingual (Spanish/English) candidates strongly preferred Additional Requirements * Ability to travel for a 2-week onboarding training (locations may include Deerfield Beach, FL or St. Louis, MO) * Willingness to work occasional Saturdays * Reliable high-speed internet and a quiet workspace for remote/hybrid work Key Skills * Automotive repair expertise * Claims support and analysis * Customer support and communication Why This Role? * Transition from physically demanding work to a stable office environment * Apply your hands-on automotive knowledge in a new way * Gain experience with claims processing and customer operations * Opportunities for career growth and long-term advancement Experience Level Entry Level Job Type & LocationThis is a Contract position based out of Phoenix, AZ. Pay and BenefitsThe pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Phoenix,AZ. Application DeadlineThis position is anticipated to close on Jun 17, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.