Program Support Specialist - Mid

Date Posted: 06/04/2026

Location: Onsite Downtown Washington, DC

Reports To: Program Manager

Position Type: Full time / W-2 (FLSA Status: Exempt)

Experience: 5 years (related)

Education: Associate degree

Clearance and Security: Active Secret clearance, or the ability to obtain a Secret clearance, required. Must pass pre-employment qualifications of Cherokee Federal.

Citizenship: U.S. Citizenship is required.

Summary:

This role supports the execution of complex, mission-critical aviation and national airspace initiatives within a large federal environment. The effort focuses on improving the safety, security, efficiency, and operational effectiveness of aviation systems through the delivery of modernized technology, data-driven capabilities, and enhanced program execution.

Essential Duties and Responsibilities

• Responsible for the effective administration of business operations for an office, department, or division.

• Supports the planning and implementation of information, business, and management projects, programs, or services.

• Uses discretion in organizing, analyzing, and reporting research results on a variety of subjects.

• Interfaces with internal/external customers and vendors to determine business or program support needs.

• May include billing/charge-back responsibilities.

• Serves as liaison between ASH representative and internal and external customers.

• Responsible for communicating promptly, professionally and managing expectations.

• Resolves client requests, questions, and provides analysis of situations. Participates in quality improvement activities.

• Records and analyzes trends. Develops reports as requested.

• Coordinates referrals to technical, professional, or service personnel for appropriate services, repairs, training, and follow-up.

• May perform property delegate functions to assist manager of accountable property to support ASH property custodians. Assists in maintaining documentation.

• Assures that acceptable administrative services are provided to the client within budget, on schedule and with a minimum of disruption.

• Carries out recurring office procedures independently.

• Reviews outgoing materials and correspondence for internal consistency and conformance with office procedures; assures that proper clearances have been obtained.

• Composes correspondence requiring some technical understanding.

Education and Experience

• Associate's degree

• 5 years of related experience

Knowledge, Skills and Abilities

• Must be a US Citizen.

• This position requires an active Secret clearance or the ability to obtain a Secret clearance to be considered.

• Must pass pre-employment qualifications of Cherokee Federal.

Required Certifications

• None

Compensation: The estimated starting salary range for this position is $82,000 - $89,000, commensurate with experience.

About ATA: A leading provider of full-stack data and AI solutions with deep mission experience supporting the Department of Defense, Department of Homeland Security, IC, and federal agencies. Founded in 2008 and headquartered in Virginia, ATA specializes in secure, scalable, and operationally ready technologies that transform data into actionable insight. With a proven track record in advanced analytics, software development, and technology integration, ATA is uniquely positioned to accelerate federal organizations in a number of ways by leveraging powerful contracting options and delivering cutting-edge, automation-enhanced, AI-assisted capabilities tailored to need and mission assurance imperatives. We believe our diversity of infrastructure, data, and application experience is valuable and is one of the attributes that sets ATA apart.

Summary of Benefits: We expect each member of our team to fully engage creatively and work collaboratively and perform each day to the best of their ability. To support this, we have created a benefit package focused on professional growth, achieving a healthy work-life balance, and participation in the long-term success of the company. Our benefits include: generous paid time-off; an employee incentive program; continuous learning culture, Internal Investment Projects (IIP), virtual brown-bags/level-ups, and other professional development activities; recruiting bonuses; 3% 401k Safe Harbor contributions; Medical/Dental/Vision, Long & Short-term Disability, AD&D insurance, and Life Insurance.