HO Business & Programs S&S

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Job Description:

Ready to command the business engine behind one of the most trusted names in aerospace? Airbus Helicopters is looking for a high-caliber, strategic leader to step into the role of Head of Business & Programs (B&P) for our Support & Services (S&S) division.

Based out of our regional headquarters, this is a tactical-strategic leadership opportunity designed for an executive who thrives at the intersection of operational excellence, financial performance, and top-tier customer satisfaction.

The Mission: Simplify our P&L structure, accelerate decision-making, and serve as the ultimate voice of the customer and guarantor of fleet performance across the United States.

Meet The Team:

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen.

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

Your Challenges:

Performance Management: 20%

• Be responsible for end-to-end profit and loss for customer contracts, including management of power by the hour (PBH) contracts;

• Directs the efforts of functional organizations to assure customer support requirements are identified, proposed, contracted and delivered in accordance with contract requirements and customer expectations

• Coordinates contractual obligations towards the customer and Airbus internal obligations;

• Monitors the achievement of operational goals towards customers and coordinates action plans with functions to achieve these goals

• Leads customer service improvement initiatives to maximize customer satisfaction

• Tracks and influences customer operational availability (OA) and Direct Maintenance Costs (DMC) by monitoring customer operational and maintenance data, identifying trends and making recommendations to increase OA, lower DMC and improve financial results;

• For HCare/PBH, tracks and influences costs to ensure contract performance objectives are met Maintains operating budget (OPEX) within authorized funding and has responsibility for meeting group KPIs;

• Manage Goodwill account in collaboration with VP Customer Support & Civil Programs

Strategy, Forecasting and Standards: 50%

• Propose, plan and deploy overall Regional Support Strategy in accordance with customer needs, regional adaptation of Top Company Objectives (TCO's) within the guidelines of the Operating Plan (OP) and Financial Forecast (FC);

• Develop strategies to maximize customer satisfaction and aircraft flight hours

• Deploy standards, means and tools to ensure service levels contracted and required by customers are met

• Direct, monitor, and provide guidance for financial and operational performance management during contract execution;

• Build and maintain relationships with Airbus Helicopters' S&S customers through CSMs and establish management routines on understanding customer needs, performance and shared forecasting

• Plan and execute Entry into Service of new products and services

Analysis and Reporting: 20%

• Consolidate regional reports and act as the main face for Support & Services performance reporting for the civil business (non-Key-Accounts)

• Support the region with market intelligence and contribute to building a sales funnel;

• Adapt commercial and distribution policies;

• Support regional and central efforts for customer relationships and business intelligence during offers and contract phases;

• Identify performance improvements opportunities on methods and tools and lead their deployment across S&S

Operations & Organizational Development: 10%

• Lead the CSM team, PBH contract administrators, and business improvement/methods and tools representatives to secure business performance and high level of Customer Satisfaction

• Develop and manage the budget for annual operating expenses for the Business & Programs Team.

• Secure the connections with cross-functional teams with AH stakeholders in Europe and in Canada

• Direct the development, implementation and management of formal policies, procedures, and processes to support the organization's activities

• Maintain adequate resources to perform activities locally: recruitment, local workload, load and capacity balancing.

• Define training needs for each employee, and provides such training

• Direct the efforts of the Customer Support Managers (CSMs) overseeing customer support requirements in sales regions and for dedicated accounts

Your Boarding Pass (Required):

• Must possess a BS degree, preferably in Business or Engineering or equivalent experience (4 years)

• Have ten (10) + years of related customer support & aviation experience, or equivalent experience

• Must have excellent verbal, written and computer skills and must have proven management ability with strong business ethics

• Have an excellent understanding of contractual obligations. Must have a solid background / understanding of finance and financial reporting.

• Must have excellent boardroom skills.

• Must be willing to travel frequently, be well organized, and have good time management skills

• Working Knowledge of SAP, Microsoft Office, Google Workspace

Preferred Education/Skills:

• Master's degree, preferably in Business or Engineering or equivalent experience.

• 10 years' experience in program management, repairs management, logistics, customer service or related field, or equivalent experience

• 4 years of experience in continuous improvement projects, or equivalent experience

• Green Belt or Black Belt certification

Travel Required:

• up to 40% Domestic and International

Citizenship:

• Authorized to Work in the US

Physical Requirements:

• Onsite or remote: 80% Onsite

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Involves 100% direct involvement and interactions]

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Daily

• Sitting: able to sit for long periods of time in meetings, working on the computer. Daily

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on the production floor. Daily

• Travel: able to travel independently and at short notice. Estimate 40% travel

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Requires daily walkthrough of departments and buildings

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

Take your career to a new level and apply now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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