Customer Care Representative 1

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  Job Details:
  Job Title: Customer Care Representative 1 Job Duration: 12 months contract role with possible extension/ conversion
  Location: Meridian, MS 39301
  Pay Range: $19-$20/hr.

  Responsibilities:

  
  
  
  
  • Helped customers in person with electric service requests and account questions.
  • Started, stopped, transferred, and disconnected electric services.
  • Explained bills, payment options, rates, and energy usage.
  • Assisted customers with payment arrangements and account updates.
  • Resolved billing issues, investigated high bills, and answered complex inquiries.
  • Processed service orders and handled service-related requests.
  • Reported outages, emergencies, and technical issues.
  • Maintained accurate customer records and protected sensitive information.
  • Documented customer interactions and followed company policies and procedures.
  • Provided solutions to customer concerns and ensured a positive experience.
  • Met performance goals for customer service quality and productivity.
  • Maintained knowledge of company products and services.
  • Collaborated with team members to support customer satisfaction and business goals.
  • Used MS Outlook, Word, Excel, and PowerPoint for daily tasks.
  • Worked flexible schedules, including overtime and on-call shifts when needed.
  
  
  
  

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.