New

Audience Services & Administrative Coordinator

North Carolina State University

$22.00 - $25.00 / hr

United States, North Carolina, Raleigh

Jun 06, 2026

Position Information

Posting Number	PG196028TM
Position Number	24JR417
Position Type	Temporary
Essential Job Duties	The Division of Academic & Student Affairs ( DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College. NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here ( You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student. University Theatre is the campus' open access community theatre and operates multiple facilities: Stewart Theatre, in the Talley Student Center, and the Titmus Theatre and Kennedy McIlwee Studio Theatre, along with the associated shops and classroom spaces for producing theatre. Our mission is to create an inclusive, student-centered community that inspires meaningful connections grounded in the experience of making and sharing theatre. We present a wide variety of productions, experiences and provide spaces for campus organizations to present events. The Audience Services & Administrative Coordinator position serves as the welcoming public face and the central embedded business and operational liaison for University Theatre. Operating primarily during the standard work week, the role focuses on setting an exceptional tone for customer service, managing public-facing inquiries, and acting as a collaborative bridge between the unit, centralized marketing, full-time box office staff, and the ANCS/ DASA business offices. *Embedded Support Coordination* Financial Compilation: Act as the unit liaison to the DASA and ANCS business offices, compiling financial documentation and supporting basic bookkeeping workflows. Budget Monitoring: Track expenditures and monitor the annual budget to assist the Director and the ANCS business officer with financial performance tracking. Contract Routing: Review, process, and route artist, vendor, and client contracts to ensure they reach the ANCS business officer and DASA Finance/legal teams. Reporting Support: Gather, research, and summarize program data to assist with the unit's annual assessment reporting, grant tracking, marketing, and basic report preparation for leadership. Office Administration: Support the unit with basic office management and hospitality administration, including internal communications, meeting note-taking, and mailing workflows. *Departmental & Interdisciplinary Liaison* Box Office Liaison: Act as the primary internal contact for the full-time box office, relaying event information, season sales information, updates, and schedule adjustments and ensuring patrons are directed to the box office as needed. Centralized Marketing Liaison: Collaborate directly with the centralized arts marketing team by compiling and providing accurate programming information, event listings, and season updates. Promotional Support: Assist with the preparation of printed programs and support basic digital promotional efforts, including maintaining website listings, event calendars, and ordering/contracting with vendors. Events Ticketing Support: Assist University Theatre Event Coordinator with the creation of public facing ticketing and materials to ensure a successful event. *Front of House (FOH) Prep & Training* Recruitment Coordination: In collaboration with Events Technical staff, lead the recruitment cycle for part-time front-of-house staff (such as House Managers and Ushers). Training & Manuals: Design and maintain front-of-house manuals, training guides, and policy documents to ensure event-day teams are prepared. Culture Leadership: Foster a collaborative, inclusive, and service-oriented culture by providing event staff with the tools and guidelines they need to create a welcoming environment for patrons and artists. *Public Relations & Customer Service* Public Contact Point: Serve as the primary, welcoming point of contact for University Theatre, answering inbound phone calls and public routing emails from patrons, students, and clients. Inquiry Routing: Respond directly to routine requests for information and route complex or sensitive inquiries to the appropriate staff members. Accessibility Coordination: Manage and route Americans with Disabilities Act (ADA) and general accommodation requests from patrons to internal staff. Hospitality and Special Event Logistics: Manage and coordinate internal special events such as opening night parties for student productions, open houses, and other internal events requiring food & beverage.
Is Time Limited	No
If Yes, Appointment Length
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Health Insurance for Temporary Employees Enhance your career with LEAD courses Attend non-revenue generating sporting events for free. Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Department Information

Job City & State	Raleigh, NC
Department	University Theatre

System Information

Classification Title	Temporary-Technical/Paraprofessional
Working Title	Audience Services & Administrative Coordinator

Requirements and Preferences

Work Schedule	40 hours/week; M-F 8 - 5 pm; Flexible/Hybrid schedule may be available based on dept needs
Other Work/Responsibilities
Minimum Experience/Education	Bachelor's degree; or equivalent combination of training and experience.
Department Required Skills	Exceptional interpersonal skills with a friendly, customer-oriented approach and the ability to deal tactfully with diverse stakeholders, students, and external customers. Excellent written and verbal communication skills. Proficiency with Microsoft Office, Google Workspace, email communication platforms, and comfort working with basic databases and spreadsheets. Strong organizational skills and the ability to compile data, track multiple projects, and summarize information clearly. Familiarity with theatre, live event activities, or arts facility operations.
Preferred Years Experience, Skills, Training, Education	Experience working in arts administration, nonprofit environments, or creative industry support organizations. Familiarity with event coordination workflows. Familiarity with basic accounting and bookkeeping practices. An independent yet collaborative working style-someone who possesses the initiative to keep tasks moving forward while maintaining alignment with organizational goals. Familiarity with software systems such as EventBrite, Mazevo, Canvas, Adobe Suite.
Required License or Certification	N/A
Valid NC Driver's License required?	No
Commercial Driver's License Required?	No

Recruitment Details

Anticipated Hiring Range	$22-25/hour

Recruitment Dates

Job Open Date	06/05/2026

Applicant Information

Quick Link

https://jobs.ncsu.edu/postings/231343

EEO

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.