Associate Business Process Analyst

Posting End Date:

Employee Type:

The Associate Business Process Analyst supports the North Carolina Sales team by improving efficiency across multiple workflows for both regulated and unregulated sales functions serving customers within the franchised area. This role involves collaboration with all levels of management, sales team members, and cross-functional partners including IT, marketing, finance and accounting, telecom, and frontline customer-facing employees. Strong decision-making and project management skills are essential to manage current initiatives, identify process gaps, and develop future enhancements that support business objectives.

What You Will Do:

• Analyze business processes and workflows for all sales activities, including lead generation, intake and processing, sales negotiating, secured agreements, and sales reporting.

• Document current and future state processes using standard documentation techniques.

• Collaborate with sales staff, operations, accounting, and information technology teams.

• Salesforce CRM- Administrative functions: user interface updates and problem resolution, training, defect and enhancement project management, maintaining tables, dashboards, user profiles, and reporting.

• Ensure processes and procedures align with regulatory compliance for data security, accounting, and customer service.

• Assist with continuous improvement and special project initiatives.

Who You Are:

• Bachelor's degree in Business Administration, Finance, Analytics, Information Systems, or a technical diploma with limited experience or a combination of related certification and a minimum of five years directly related experience.

• 2-3 years of experience in a business process analyst, sales operations, or similar analytical role.

• Experience with CRM systems (Salesforce), Automatic Call Distribution systems, customer information systems.

• Proven ability to gather and document business requirements from diverse stakeholders.

• Strong analytical, problem-solving, and critical-thinking skills.

• Proficiency in Excel and data analysis; experience with BI tools is a plus.

• Excellent written and verbal communication skills.

Preferred Qualifications:

• Experience in Sales Operations

• Familiarity with contract management, product financing, liens, order management

• Salesforce training and certifications

Physical Requirements include but are not limited to:

Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com