System Manager (Integrated Call Control)
 Motorola Solutions | |
paid holidays, 401(k)
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 United States, Maryland, Baltimore | |
 Jun 06, 2026 | |
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Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewCCSS (Command Center Software Solutions) is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. CCSS deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, Call-Handling solutions and Mobile Data Computing, among other offerings. CCSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization. Job DescriptionTHIS ROLE IS AN ONSITE ROLE WORKING OUT OF THE PRINCE WILLIAM COUNTY PUBLIC SAFETY FACILITY IN WOODBRIDGE VA. APPLICANTS MUST RESIDE WITHIN COMMUTING DISTANCE OF WOODBRIDGE, VA. This role is responsible for delivering on MSI's Maintenance Agreement by coordinating with the local service provider in all maintenance activities and growing MSI's role in providing additional services for the customer.The role is directly responsible for the health and performance of the Integrated Call Control call handling solution. Provide advanced technical support of Public Safety software solution in a fast-paced environment. Escalation point for complex trouble tickets. Must have strong knowledge of desktop support, networking (router and switch configuration & troubleshooting), telephony hardware, Telco knowledge, supporting software applications and diagnosing complex system architectures. Must be a diligent researcher, troubleshooting and reproducing issues to resolution. Must be capable of installing server hardware/OS, troubleshooting system infrastructure and application architecture The System Manager/Technical Consultant's responsibilities include but are not limited to:
Qualifications:
Desired Qualifications:
The salary range for this role is between $85,000- $95,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-JM3 #LI-ONSITE Required Skills:
Our U.S.Benefitsinclude:
EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you. | |