Remote New

Associate Benefits Operations Analyst

Symetra
paid holidays, sick time, 401(k)
United States
Jun 06, 2026
Symetra has an exciting opportunity to join our growing team as an Associate Benefits Operations Analyst! About the role Responsible for supporting the new business and/or various customer service and contract administration functions to in-force Workforce Benefits and Self Insured Medical Stop Loss business and assigned the more complex transactions and/or functions. Has advanced knowledge of all functions and assists in the development and training of other team members. Takes a proactive role in becoming a subject matter expert and leader for various projects. Assists and facilitates unit projects, process innovation, documentation, and acceptance testing as needed. Attends meetings as necessary to ensure the business unit's requirements are met. This position also provides service and support to Premium, Commission, Underwriting, Claims and Field sales/service teams. What you will do Responsible for systems set up. Creation of contract/certificates/administration agreements, amendments of in force contract, and any other contract documents for Workforce Benefits and Medical Stop Loss Products. Analyze documents submitted and policy admin system, determine if additional information is needed and confirm conforms to state, company and contractual guides. Administration of in force contracts for Workforce Benefits and Medical Stop Loss products to include policyholder list bill updates, renewals, agent of record, etc. Obtain and maintain advanced knowledge of products, processes, industry and company rules regarding pre-sale, policy set up and issue, renewals, revision, amendments, etc. Responsible for daily management of work assignments insuring appropriate communications, and that deadlines and Service Level Agreements are met. Understanding and application of guides for Broker/Agent and TPA appointments for contract issue and Broker of Record changes. Provide Service and support to Underwriting, Product partners, And Field Sales/Service Staff. Assigned more complex transactions/functions. Training and development of other team members Subject matter expert for unit. Application/Workflow Tool testing, administration and innovation Acceptance testing. Lead and facilitate unit projects Business Continuity Planning maintenance and updating of SOX Partner with internal and external auditors. Special assignments as indicated. Why work at Symetra "I feel welcome and included at Symetra every day and I really believe you can be you at Symetra." - Megan H., Deputy Chief Compliance Officer "I am grateful to be here and I know how blessed I am to work for a company that truly cares about me as a person". - Nancy R., Sr. Investment Fund Analyst What we offer you We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Hourly Range:$24.62 - $41.04 plus eligibility for annual bonus programs Who you are You have experience supporting insurance operations, policy administration, benefits administration, or contract processing in a fast-paced environment with strong attention to detail. You are highly organized and able to manage multiple priorities, deadlines, and service level expectations while maintaining accuracy and quality. You enjoy problem solving and analyzing complex information to ensure contracts, policy updates, and documentation align with company, state, and regulatory guidelines. You are a collaborative partner who communicates effectively across teams including underwriting, claims, sales, service, and operations stakeholders. You take initiative to improve processes, support projects, and share knowledge with others, with an interest in becoming a subject matter expert and team resource. High school diploma required. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered