Sr Medical Office Coordinator (Ophthalmology)

Specific Duties & Responsibilities

Patient Services & Scheduling

• Provide backup coverage for Patient Services Coordinator, including early morning hours, lunch breaks, and absences as needed.
• Proactively monitor and manage provider schedules, identifying and resolving scheduling conflicts.
• Coordinate specialty appointments between multiple departments.
• Use EPIC for patient scheduling, check-in and check-out, printing After Visit Summaries, eyeglass prescriptions, and monitoring Chat function for additional information.
• Use automated records systems to access, enter, and edit patient information.
• Respond to requests for completion of various medical forms (MVA, disability, workers' compensation forms, etc.).
• Monitor and respond to in-basket messages, addressing patient questions as appropriate and escalating to physicians and staff within expected timeframes when required.
• Mail, fax, scan patient summary information as directed by providers.

Financial & Insurance

• Provide backup support to Financial Clearance, including cases that require authorization overrides or other payor required coverage approvals.
• Collect time of service payments, VPOS payments, issue receipts, and prepare end of day and monthly reconciliations, report monthly sales tax collections.
• Conduct attestations for all Credit Card readers and perform monthly BCA checks.
• Discuss patient cost estimates with patients and/or patients' families as appropriate.
• Assist patients with billing questions and issues.
• Maintain working knowledge of various medical insurance types to support accurate scheduling patients and patient inquiries.

Visual Assistive Devices & Inventory

• Manage Visual Assistive Equipment (VAE), also referred to as devices, for all locations, including inventory management, ordering, obtaining estimates, tracking sales data in Device Log Spreadsheet, and coordinate shipping.
• Maintain and update VAE pricing.
• Administer VAE Device Fund.
• Maintain Eye drop stock inventory in coordination with ophthalmic technician.

Administrative & Vendor Management

• Manage scheduling templates for all Low Vision providers for all locations.
• Review clinician encounters in Epic for completeness and necessary documentation.
• Add and maintain vendor information in relevant systems.
• Process online check requests and manage Division of Rehab Services (DORS) purchase orders (PO's), International PO's, intra-entity transfer request and deposits.
• Record, verify, and process accounts receivable, accounts payable; monitor expense reports.
• Assist faculty and staff with travel booking and reimbursements.
• Assist clinicians with referral to external resources, including DORS, BBVS, VAMC, and JH financial counseling.
• Operate standard office software including e-mail, calendars, and other productivity tools.
• Support all divisional team members and perform other duties as assigned.

• High School Diploma or graduation equivalent.
• Three years progressively responsible medical office experience. Medical.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Two years college or equivalent work experience is preferred.
• Experience in the Johns Hopkins Electronic Medical System and/or Accounts Payable system strongly preferred.
• Knowledge of medical terminology and medical insurance requirements.

Classified Title: Sr. Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Salary Range:$18.20 - $33.90 HRLY ($29.86 Targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Friday, 8:00 am - 4:30 pm
FLSA Status:Non-Exempt
Location: School of Medicine Campus
Department name: SOM Oph Low Vision
Personnel area: School of Medicine