New

Customer Service Representative

TEKsystems
$16.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Indiana, Indianapolis
Jun 06, 2026
Customer Service Representative (Hybrid Call Center Role) Location: Indianapolis, IN (Hybrid - must live within 1 hour) Schedule: Full-time \| Multiple shifts available Overview We are seeking Customer Service Representatives to join a dynamic and customer-focused support team. In this role, you will handle inbound calls and emails, assist users with account access and navigation, resolve issues efficiently, and deliver a high-quality customer experience. This is a hybrid position requiring both in-office and remote work, with mandatory onsite training and regular in-office attendance. Key Responsibilities * Provide excellent customer service and strive for first-call resolution * Handle incoming calls, emails, and escalated inquiries * Gather and document participant information accurately * Assist users with registration, login issues, and account access * Guide participants through website navigation and available applications * Answer general questions related to services and programs * Support escalated/non-routine issues in coordination with internal teams * Assist participants in completing surveys over the phone * Educate customers to help prevent future issues Required Qualifications * 1+ year of experience in a call center environment * Strong customer service and issue resolution skills * High School Diploma or GED * Strong attention to detail and active listening skills * Ability to clearly communicate verbally and in writing * Comfortable using MS Word, Excel, and general computer applications * Professional and pleasant phone presence * Ability to work flexible hours and overtime as needed * Must reside within 1 hour of the office (hybrid requirement) Preferred Qualifications * 1-3 years of experience in a technical call center environment (or transferable experience) * Bilingual Spanish/English (highly preferred) Work Environment & Schedule * Hybrid Role: Work onsite twice per week after training * Initial training and onboarding are fully in-office * Office remains available for those who prefer onsite work Available Shifts (Permanent): * 8:00 AM - 4:30 PM * 8:30 AM - 5:00 PM * 9:00 AM - 5:30 PM * 10:00 AM - 6:30 PM * 11:00 AM - 8:00 PM Training Details * Time: 8:30 AM - 5:00 PM (ET) * Fully onsite training (approximately 2-4 weeks, depending on readiness) * Equipment provided upon successful completion of training Work-From-Home Requirements * Ability to hardwire internet connection (WiFi not permitted) What You'll Gain * Opportunity to develop customer service and technical support skills * Collaborative and supportive team environment * Experience in a fast-paced, service-oriented role * Growth potential within a structured support organization Job Type & LocationThis is a Contract to Hire position based out of Indianapolis, IN. Pay and BenefitsThe pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Indianapolis,IN. Application DeadlineThis position is anticipated to close on Jun 18, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.