IT Support Specialist

Veregy is an award-winning NAESCO-Accredited decarbonization company focusing on accelerating and simplifying Energy Transition. We provide turnkey engineering and construction services designed to reduce our clients' energy and operating costs through the implementation of energy efficiency and infrastructure upgrades, smart building technology, fleet EV infrastructure, clean energy generation, and sustainability.

Do you want to be part of a TEAM who delivers Eco-Friendly Environments that Transform Lives? Then you are in the right place...start the application process today!

Summary of Position Functions

The IT Support Specialist is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. The Systems Analyst will participate in technical research and development to enable continuing innovation within the infrastructure. This position will ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

Essential Position Functions

• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Performs regular security monitoring to identify potential intrusions.
• Provides technical end-user support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisions.
• Repairs and recovers from hardware or software failures. Coordinates and communicates with impacted users.
• Discusses systems problems with managers and users to determine their exact nature. Defines the goals of the system and the steps necessary to achieve them.
• Recommends procedural and programming logic to improve proficiency and accuracy.
• Tests systems and works with programmers to troubleshoot systems as required to eliminate errors and issues.
• Applies OS patches and system firmware upgrades on a regular basis and updates administrative tools and utilities. Configures/adds new services as necessary.
• Assists with end-user training as necessary while providing a high level of customer service.
• Upgrades and configures system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
• Monitors and maintains systems to ensure system integrity and security, which may include duplicating and backing up data, managing user accounts and authorizations, maintaining software security, and/or performing other related activities.
• Maintains operational, configuration, or other procedures within a documentation system.
• Performs periodic performance reporting per request.
• Performs ongoing performance tuning, hardware upgrades, and resource optimization as required. Configures CPU, memory, and disk partitions as required.
• Other duties as assigned.

Non-Essential Position Functions

• Other duties as assigned.

Supervisory Responsibility

• None at this time.

Knowledge, Skills and Abilities

• Solid understanding of current information systems in a mostly Windows environment including mobile devices.
• Ability to anticipate problems and take decisive action, giving regard to impact on all users
• Strong analysis and design skills
• Strong written and verbal communication skills and organizational skills
• Ability to work with both technical and non-technical personnel
• Ability to prioritize and manage multiple tasks and allocate assigned resources to ensure projects are efficiently and effectively completed
• Ability to manage competing priorities in a complex and dynamic environment

Educational/Certification Requirement

• Bachelor of Science degree in Engineering, Computer Science, or related a related field.
• Relevant experience may substitute for the degree requirement on a year-for-year basis.

Required Experience

• Two to Four years supporting a Windows systems environment.
• Microsoft Products, including Office 365 and Azure Infrastructure

Work environment

• This position requires most of the work to be accomplished in an office environment

Travel required

• May require some travel (10% at times)

Benefits

• Competitive Compensation.
• Paid Holidays, Paid Sick Leave, and Paid Time Off.
• Competitive Medical, Dental and Vision Plans.
• 401k Retirement Plan with Matching Employer Contributions (%).
• Employer Sponsored Life Insurance and AD&D Insurance.
• Employer Paid Short- and Long-Term Disability Insurance.
• Continued Education and Trade Certification Sponsorship (Specific Positions).
• Company Branded Trucks Provided (Specific Positions).

Applicants must be currently authorized to work in the United States on a full-time basis.

Veregy is an EOE Employer.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Veregy, where employment is based upon capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, veteran status, genetic history, sexual orientation, or any other protected characteristic as established by law.

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