New

Customer Service Representative

TEKsystems
$15.00 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Jersey, Moorestown
Jun 09, 2026
Customer Service Representative Moorestown, NJ (100% Onsite) Schedule: Monday-Friday, 9:00 AM - 5:30 PM Position Overview We are seeking a professional and customer-focused Customer Service Representative to join our team onsite in Moorestown, NJ. This role is responsible for handling inbound inquiries, supporting claims-related requests, and ensuring a positive experience for all customers. The ideal candidate is detail-oriented, communicative, and comfortable working in a fast-paced, team-oriented environment. Key Responsibilities * Handle inbound calls in a professional and courteous manner, ensuring excellent customer service at all times * Respond to customer inquiries and resolve issues accurately and efficiently * Provide clear and accurate information regarding plan policies, procedures, and claims * Process transactions, reports, and required documentation with a strong attention to detail * Maintain accurate records of customer interactions and activities * Identify customer needs and ensure timely resolution or escalation when appropriate * Maintain strict confidentiality of sensitive information * Collaborate with team members to meet departmental goals * Assist with special projects and additional tasks as needed * Follow all company policies and procedures in daily operations * Identify opportunities to improve processes and increase efficiency Required Qualifications * High school diploma or equivalent required * Previous customer service or call center experience preferred * Proficiency in Microsoft Office and general computer systems * Strong verbal and written communication skills * Ability to manage multiple priorities and meet deadlines * Excellent organizational and time management skills * Strong problem-solving and critical-thinking abilities * High attention to detail and accuracy * Ability to maintain professionalism when handling sensitive information Top Skills * Ability to handle calls professionally and deliver a high level of customer service * Strong documentation and record-keeping skills * Ability to resolve inquiries in a timely and effective manner * Understanding of confidentiality and data protection * Knowledge of policies and procedures with the ability to communicate them clearly Work Environment * Fully onsite, office-based role (5 days per week) * Standard business hours with occasional overtime as needed * Role requires extended periods of sitting and computer use Job Type & Location This is a Contract to Hire position based out of Moorestown, NJ. Pay and BenefitsThe pay range for this position is $15.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Moorestown,NJ. Application DeadlineThis position is anticipated to close on Jun 20, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.