Network and Systems Services Manager

About the Opportunity
The Network and Systems Services Manager provides management of the day-to-day operations of the infrastructure and operations team that is responsible for the systems and networks related to the UNC System Office. This position will have both system administrators and network administrators reporting to them. The manager will provide leadership for the division that will align with the organization's strategic initiatives. Work distribution, accountability for team performance, goals, and employee performance plans/appraisals will be an expectation of this role. This role is an active working manager role that also requires installations, configurations, operation and maintenance of systems hardware, software, and related infrastructure. The system administration responsibilities will be focused on maintaining and enhancing the stability and performance of the systems, continuous monitoring of system health, troubleshooting issues that arise, and maintaining and improving the security posture of the systems.

This position will be accountable for Linux servers and related application systems that support the UNC System Office. Responsibilities on these systems include installation, configuration and support of both production and development server and storage infrastructure. Tasks will include design, documentation, and subsequent installation, configuration and support of infrastructure required to sustain the various phases of server and storage implementation, from development to live transition and support, as well as disaster recovery design and maintenance that includes yearly testing or as required. This position will also share responsibility for the vulnerability management processes for the operational infrastructure, including regression testing and implementation.

This
position is a fully remote work arrangement with some travel required. Also, position must be able to provide 24/7 after-hours support for customer service as part of a call-out rotation, able to work on scheduled maintenance activities after-hours during the week and on weekends and make periodic travel to data centers and UNC System locations, which may require overnight stays. UNC System employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

About the UNC System Office

The UNC System Office includes the offices of the President and other senior administrators of the multi-campus University of North Carolina System. The UNC System is a treasured public institution dedicated to serving the people of North Carolina through world-class teaching, research, and community engagement. Today, nearly 250,000 students are enrolled in our 16 universities across the state and at the NC School of Science and Mathematics. System Office staff is responsible for executing the policies of the UNC Board of Governors and providing University-wide leadership in the areas of academic affairs, business and financial management, long-range planning, student affairs, research, legal affairs, and government relations. The UNC System Office also has administrative oversight of a number of University affiliates, including PBS North Carolina, the North Carolina Arboretum, the NC State Education Assistance Authority, and University of North Carolina Press.

About the Team
The Information Technology division works collaboratively with UNC constituent institutions to help ensure efficient and cost-effective integration of new technologies that meet common and unique needs of the 17 institutions. The division is also charged with managing the highly complex enterprise-wide data modernization efforts that will enable the System to better monitor, evaluate, and manage our enterprise; as well as facilitate timely comparisons across the 17 institutions and create better data-sharing capabilities for smarter and more efficient data-driven decisions.

Minimum Education, Experience, and Skills
Masters' and 2-4 years' experience; or Bachelors and 3-5 years' experience; or will accept a combination of related education and experience in substitution.

Required Competencies
- Prior supervisory experience,
- System administration experience with Microsoft server and Linux operating systems,
- Working knowledge of virtualization technologies, VMWare, or equivalent,
- Experience managing and troubleshooting network infrastructure, including routing, switching, firewalls, VPN, and core protocols (TCP/IP, DNS, DHCP, HTTP/s, SSH, SMTP, LDAP),
- Strong knowledge of implementing and following best practices, including knowledge of security, storage, data protection, and disaster recovery protocols supporting Microsoft server systems,
- Working familiarity with IT service management principles (e.g., ITIL), including basic incident, change, and problem management processes.

Preferred Education, Experience, and Skills
- Experience with scripting including bash, powershell, python, etc.
- Experience with stability, security of installed Windows systems
- Experience installing or upgrading Windows systems and servers.
- Experience with troubleshooting Microsoft system and server errors
- Experience reviewing system error logs and user-reported errors
- Experience with Splunk and SIEM platforms
- Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) is a plus
- Familiarity with Everpure/Pure storage[EP1.1] and NAS systems a plus, and Docker and container technologies.

• Classification: IT Network Administrator III
• Appointment Type: Permanent
• Full-Time/Part-Time: Full-Time
• Employment Type: EHRA
• EHRA Category: Exempt Professional Staff (EPS)
• Location: Raleigh, NC USA
• Position Number: G0001238
• Special Instructions to Applicants: The posting remains open until filled, but applications received by Friday, June 26, 2026, will receive priority consideration.

Equal Employment Opportunity and Other Information
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Human Resources Contact Information
Applicants needing assistance with the application process are asked to contact: recruiter@northcarolina.edu.