Description
ESSENTIAL FUNCTIONS:
- Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
- Observe all activity on casino floor.
- Know the various types of slot machines and be able to identify major malfunctions and to correct minor machine malfunctions.
- Accurately pay jackpots and other monetary transactions.
- Maintain monetary and paperwork accuracy and efficiency within department/property standards.
- Complete all government reporting.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Perform other duties as assigned or reasonably requested by any member of management. WORKING ENVIRONMENT & PHYSICAL EFFORTS:
- The hospitality industry is a 24 Hour 365-day operation.
- This position will primarily be indoors under controlled temperatures.
- Occasional exposure to outdoor climates
- Occasional: standing, walking, and lifting up to 50 pounds
- Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
- Speech and Vision abilities are required.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Target Hourly Rate: $15 per hour
Qualifications
Experience
Gaming industry experience is preferred. (preferred)
Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company. (preferred)
Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills. (preferred)
4-year degree in a related field or related work experience preferred. (preferred)
A high school diploma or GED equivalent, required (preferred)
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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