Assistant Vice President, Field Origination (Real Estate Lending/Purchase)

Overview

To provide leadership and operational direction for activities related to nationwide first mortgage loan origination; processing; closing and funding. Manage execution of business and organizational objectives while meeting regulatory requirements and maintaining Navy Federal's strategic plan responsive to Navy Federal's membership. Ensure compliance with established policies and procedures of Navy Federal, NCUA, its private and institutional investors and laws and regulations applicable to mortgage lending (e.g., RESPA, TIL, ECOA). Oversee the quality and effectiveness of Field Mortgage purchase origination strategy to improve results. Manage, evaluate, and adjust branch work quality, staff performance, processes and procedures to meet goals. Lead, provide guidance and direction to Field Mortgage management and staff to drive application volume and ensure prompt, courteous member service. Formulate appropriate policy, priorities and strategic initiatives. Support executive management in developing and executing Real Estate Lending strategic direction. Ensure effective pipeline management while collaborating with fulfillment business partners.

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Responsibilities

• Assume responsibility/accountability for the leadership, direction, and management of Navy Federal's Field Mortgage activities that drives booked loans, booked production, and the number of families we serve.
• Monitor Navy Federal competitive position in regards to product offerings, fees and mortgage loan pricing
• Monitor the level of service provided by appraisers, closing agents and others providing mortgage services to Navy Federal members
• Oversee identification, planning and implementation of business requirement changes based on actions taken by government, competitors, trade associations and NCUA
• Provide oversight of and guidance on analyses, reporting and recommendations for performance improvement within area of the business to include analysis of competitive positioning, product/service offerings, cost-benefit analysis, etc.
• Provide recommendations and reports to the VP Field Mortgage Purchase Origination
• Ensure effective capacity and pipeline management of mortgage loans for optimal member service support during periods of highest volume and less active times
• Establish and implement short and long-term regional strategy and goal recommendations, objectives, policies, and operating procedures; monitor and evaluate program effectiveness and implement changes as needed
• Determine and review gaps in branch performance, establish relevant performance metrics, and ensure appropriate improvements are initiated and managed
• Adopt and implement strategies to better serve our members through digital transformation (e.g., data and analytics, change management, AI, machine learning, etc.)
• Provide positive leadership to the branches through teaching, training, employee engagement, succession planning, and mentorship programs
• Serve as liaison to external and internal key decision makers to improve branch performance
• Review regional effectiveness of operational processes, analyze trends, and report on opportunities for improved efficiencies, technologies, and expansion of mortgage loan growth
• Establish credibility throughout Navy Federal, and with executive peers, as an effective spokesman for their area of responsibility, and developer of financial solutions for business challenges
• Drive organizational change and learning by embracing new, flexible, and agile approaches to improve business performance and efficiency
• Direct the implementation of changing or new Field Mortgage directives to ensure optimal, efficient and effective member service
• Oversee Field Mortgage compliance with federal and state laws, and Navy Federal, NCUA, investors, rules and regulations applicable to mortgage lending (e.g., RESPA, TIL, ECOA, etc.)
• Coordinate and align business strategy, process changes, and administrative activities across division as well as with counterparts in Mortgage Loan Operations and other related business areas
• Manage the design, development and implementation of systems and regular testing of key financial internal controls, systems, and procedures
• Manage the interaction between Field Mortgage, financial planning, costing/funding, and internal and external auditing actuaries and NCUA examiners
• Perform supervisory and managerial responsibilities
• Set direction to ensure goals and objectives align with division and regional strategy
• Select management and other key personnel; oversee talent development/succession planning
• Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
• Oversee the preparation and execution of department/division AFP
• Manage merit pay in accordance with specified objectives and guidelines
• Perform other duties as assigned

Qualifications

• Extensive progressively responsible experience in leading and managing a large and complex Mortgage Lending operation, preferably in a large financial institution
• Expert knowledge of federal and state laws, rules and regulations governing Mortgage Lending, risk management, and associated regulatory compliance matters
• Extensive experience in demonstrating thought-leadership, initiative taking, decision-making and creativity in solving business problems
• Significant experience in driving change management and influencing organizational culture and values
• Extensive experience in identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
• Extensive experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
• Prior experience in a senior mortgage lending leadership role in a large financial institution
• Advanced knowledge of, and extensive experience in credit union or retail banking operations
• Advanced knowledge of Navy Federal products, services, programs, policies, and procedures
• Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; including fingerprinting and background checks
• Advanced skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence
• Advanced skill in being adaptive/flexible; acquire, recognize & apply new information Expert skill in being adaptive/flexible; acquire, recognize & apply new information
• Expert analytical/quantitative, reconciliation and deductive reasoning skills
• Expert skill in results-oriented leadership in a challenging environment
• Expert skill influencing and building consensus with business partners
• Expert verbal, written, interpersonal and presentation skills
• Master's degree in Business Administration, Accounting, Economics, or related field, or the equivalent combination of education, training and experience

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 141 Security Drive, Winchester, VA 22602

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