Testing Center Proctor (Part-Time)

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Be You.

The Duke University Testing Center within the Office of Undergraduate Education is seeking a Part-Time Testing Center Proctor to join our team. In this important role, you will support all aspects of daily testing center operations while helping create an accessible, supportive, and inclusive testing environment for students.

You will play a critical role in ensuring that exams are administered smoothly, securely, and in alignment with approved accommodations. Daily, you will engage directly with students, faculty, and staff-providing excellent customer service, maintaining exam integrity, and supporting a high-functioning testing environment.

The Testing Center is committed to providing an educational experience that recognizes diversity and cultural competence as essential components of excellence. You will help foster a welcoming and inclusive environment while supporting students from all backgrounds and ensuring equitable testing practices.

Minimum Requirements:

• Two years of postsecondary education and two years of related experience; or
• Bachelor's degree in lieu of experience requirement
• Ability to work evenings and weekends, especially during peak exam periods

Preferred Qualifications:

• Bachelor's degree strongly preferred
• Previous experience in a testing center or similar environment
• Strong organizational and administrative skills
• Strong oral, written, and intercultural communication skills
• Ability to promptly resolve complex problems
• Ability to work effectively in a high-stress, detail-oriented environment
• Proficiency with electronic data systems and Microsoft Office Suite (especially Excel), Zoom, and WebEx
• Ability to maintain strict confidentiality and exam integrity
• Experience working directly with and supporting individuals from diverse backgrounds
• Demonstrated ability to serve as an advocate for inclusion and accessibility

Other Requirements:

• Ability to serve as an exam reader and scribe as needed
• Ability to monitor testing environments, including use of proctoring cameras
• Commitment to maintaining secure handling of exams and sensitive materials

Work Arrangement:

• Onsite. The work is performed on-site in the Testing Center.

Be Bold.

Position Responsibilities:

Proctoring and Test Preparation (85%)

• Provide frontline support by greeting students and delivering excellent customer service
• Communicate effectively with faculty, students, and team members regarding exam logistics
• Schedule testing rooms and exams, ensuring appropriate placement for students using testing software
• Prepare exams for administration, including downloading materials and organizing documentation
• Convert exams into appropriate alternative formats to support approved accommodations
• Proctor exams while maintaining strict security and ensuring only approved accommodations are permitted
• Monitor proctoring systems and cameras to uphold testing integrity
• Serve as an exam reader and/or scribe when required
• Prepare completed exams and organize them for return to faculty
• Deliver completed exams to faculty using appropriate protocols

Administrative Support (15%)

• Interact with faculty regarding exam scheduling, delivery, and student-related questions
• Assist with management of student lockers and testing center resources
• Support maintenance of testing center voicemail and email communications
• Participate in professional development to remain current on testing practices, policies, and accessibility standards

The above statements describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities.

Choose Duke.

The Duke University Testing Center is part of the Office of Undergraduate Education and plays a vital role in supporting student success through accessible, secure, and student-centered testing services. Our team is committed to fostering an environment that values integrity, inclusion, and academic excellence.

At Duke, you will be part of a collaborative and mission-driven community dedicated to supporting student achievement and ensuring equitable access to educational resources. Your work will directly contribute to creating a positive and supportive testing experience for all students.