Change Management Associate

Lead and manage the organization's IT Change Management practice, ensuring alignment with ITIL best practices, organizational policies, and regulatory requirements.
• Develop, implement, and continuously improve change management processes, procedures, and standards to support efficient evaluation, approval, implementation, and review of IT changes.
• Establish and maintain change governance structures, including technical review boards and change advisory boards (CABs), to ensure appropriate risk and impact assessments are conducted.
• Review, coordinate, and process Requests for Change (RFCs), including preparation and facilitation of discussions for high-risk and high-impact changes.
• Develop and maintain change models and workflows for standard, normal, and emergency changes.
• Monitor and report on Change Management performance through key performance indicators (KPIs), metrics, and trend analysis; provide recommendations for continual service improvement.
• Deliver training, communication, and awareness initiatives to promote organizational understanding and adherence to change management processes.
• Provide expert guidance and recommendations to leadership regarding operational, tactical, and strategic decisions related to Change Management.
• Collaborate with cross-functional teams and other IT service management practices to ensure effective coordination of change-related activities.
• Support process improvement initiatives and special projects as assigned.
• Participate in after-hours and weekend support activities when required.

Required:

• 2 years with BS/BA, 0 years with MS/MA, 6 years no degree
• Active Secret security clearance or ability to obtain Interim Secret eligibility.
• Experience working in a dynamic military environment.
• Strong understanding of IT Change Management principles and ITIL best practices.
• Excellent verbal and written communication skills with the ability to communicate effectively with technical teams, end users, and organizational leadership.
• Ability to explain complex technical processes and procedures in a clear and concise manner.
• Strong organizational, analytical, and problem-solving skills.
• Ability to prioritize workload, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Ability to work independently and collaboratively within a team environment.
• Proven ability to build and maintain effective working relationships across all levels of an organization.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Visio.

Preferred:

• Experience developing and managing change governance processes, including Change Advisory Boards (CABs) and technical review boards.
• Experience creating and analyzing operational metrics, KPIs, and performance reporting.
• ITIL certification or related IT Service Management credentials.
• Experience supporting enterprise IT operations in a government or Department of Defense environment.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.