AI Solutions Architect

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

In the AI Solution Architect position, you'll design and deliver scalable, AI-powered solutions that solve complex customer and business problems. You'll act as a technical leader, connecting engineering, product, and customer-facing teams to accelerate innovation and value delivery. This role blends hands-on technical work with strategic thinking, customer collaboration, and architectural leadership.

Skills Needed:

• Champions Innovation - Propels teams to unlock value with cutting-edge, tech-enabled innovations. Stays ahead of the tech curve, ready to embrace the next big thing. Leads with an entrepreneurial mindset and takes calculated risks.

• Applies AI and Technology - Identifies opportunities to boost efficiency and add value using AI and tech. Embraces and applies digital innovations and tech solutions to build business. Eagerly learns and integrates new technologies where they matter most.

• Provides Customer Value - Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.

• Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.

• Strong technical expertise in modern AI tools and platforms such as agent-based architectures and cloud-native systems.

• Demonstrated ability to influence key stakeholders, translating business goals into technical direction.

• Excellent ability to lead complex solution design efforts across multi-functional teams.

• Adept at creating rapid prototypes and MVPs to validate value, iterate quickly, and demonstrate feasibility.

What you'll do and impact:

• Design and deliver scalable AI-powered architectures that solve real customer problems and align with business strategy.

• Serve as a trusted advisor to internal and external stakeholders, guiding solution decisions with credibility and clarity.

• Translate ambiguous customer challenges into clear technical requirements and proof-of-concept prototypes.

• Partner with engineering, product, and operations teams to ensure AI solutions are maintainable, sustainable, and future-forward.

• Stay hands-on with emerging technologies and continuously evaluate new tools and techniques to keep solutions cutting-edge.

• Document and evolve architectural standards and best practices.

• Provide coaching and mentoring to team members to grow internal capabilities in AI.

• Support business development efforts by articulating AI solution value to customers and partners.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.

• 10+ years of experience in software engineering or architecture, with demonstrated success delivering customer-facing solutions.

• 2+ years in a technical leadership or mentorship role.

• Strong understanding of AI/ML technologies, cloud platforms (e.g., AWS, Azure), data systems, and system integration.

• Proven experience evaluating architectural tradeoffs (e.g., performance, scalability, cost, cloud vs. on-prem).

• Experience in Agile/Scrum teams and iterative product development.

• Excellent communication skills for both technical and non-technical audiences.

Additional Items of Interest:

• Familiarity with state-of-the-art AI frameworks and LLMs, such as LangChain, Hugging Face, or OpenAI APIs.

• Experience working directly with customers or cross-functional leadership teams.

• Exposure to MLOps, AIOps, or responsible AI frameworks is a plus.

• Ability to travel by car and/or plane up to 10%.