Lead IT Infrastructure Analyst

Important Application Submission Information

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Provide enterprise level support of technologies needed for infrastructure and business applications. These technologies include, but are not limited to workstations, servers, storage, mobile devices and a variety of software. Integrate software to enable usage, support, and monitoring of various hardware technologies. Develop and maintain routine work procedures and define standard installation and upgrade methodologies. Responsibilities may include evaluation, acquisition, installation, integration testing, upgrading components and performance monitoring.

• Plans, designs, installs and/or supports computer systems. Facilitates technical and business planning for upgrades. Provides technical guidance related to software and hardware to members of the IT staff.

• Develops (or assists in developing) standards for IT software and hardware. Assists in the design and implementation of required systems.

• Integrates software and hardware configurations to maximize performance

• Coordinates hardware and software upgrades with other areas of IT or other business units.

• Prepares activity and progress reports regarding individual and project activity.

• Keeps abreast of new hardware and software developments, evaluates alternative approaches, and recommends new software or upgrades which enhance operations.

• Bachelors degree in Computer Science or Other Related Degree

• Minimum 3 years related work experience

• In lieu of Bachelors degree(s) AND 3 year(s) related work experience listed above, High School/GED AND 5 year(s) related work experience

• Previous Duke Energy experience

• Experience with ESRI Utility Network, ArcGIS, AWS

• 3-5 years practical experience with Operating Systems, Software and Hardware. 3-5 years of computer skills, including general usage and support.

• Ability to thoroughly document work processes, communicate, and adhere to processes.

• Strong oral and written communication skills

• Strong inter-personal skills (listening, conflict management, approachability, negotiations).

• Ability to effectively prioritize activities and focus team efforts based-on priority

• Ability to research independently, multi-task, and meet deadlines under tight timeframes.

• Ability to build working relationships with different levels within the organization.

• Ability to work effectively in a work plan driven/team environment.

• Ability to resolve complex issues.

• Is able to present information on technically complex subjects in an understandable manner in both oral and written form to senior management and any other necessary audience

• Works independently with very little direct supervision or review

• Recognizes appropriate times to raise issues and provide status updates

• Demonstrates the ability to absorb change and continue with positive results

• Displays maturity in approach and ability to effectively handle stress and frustration

• Facilitate meetings and provide direction to others.

• Hybrid Mobility Classification - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.

Travel Requirements

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