Inside Sales Director (Remote)

The Inside Sales Director is responsible for developing and executing the strategic plan to drive revenue growth and expand the Inside Sales function at Midwest. This role focuses on building strong internal and external relationships, including cultivating partnerships with vendor leadership, to support sales growth and business objectives.

The position provides direct leadership to the Call Center Manager team and works closely with the Outside Sales Director and Sales Trainer to align sales strategies, optimize team performance, and enhance overall effectiveness. The Inside Sales Director will lead initiatives to improve productivity, strengthen customer engagement, and ensure consistent execution of sales goals across the organization.

Eligible candidates must live in one of the following states: Alabama, Arkansas, California, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma , Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

Job Responsibilities

• Strategic Planning: Develop and execute sales strategies to achieve revenue and market expansion goals. Analyze market trends and competitive activity to identify opportunities and adjust approaches. Collaborate with the Outside Sales Director, marketing, purchasing, and vendor management to ensure alignment, while driving clear communication, focus, and incentive programs to support goal attainment.
• Leadership: Lead, coach, and develop the Call Center Manager team to enhance performance and effectiveness. Manage issue escalations to support sales outcomes and partner with the Outside Sales Director to ensure alignment and strong collaboration between Regional Managers and Call Center Managers.
• Training and Development: Partner with the Outside Sales Director, Sales Trainer, and internal teams to develop and continuously improve the Inside Sales team. Implement strategies to accelerate onboarding and enhance ongoing performance, reinforce accountability, and define training objectives for new hires, national meetings, branch sessions, and other sales development initiatives.
• Sales Process Improvement: Continuously evaluate and refine sales processes and territory alignment to improve efficiency and effectiveness. Partner with the Outside Sales Director to implement new technologies and strategies that drive profitability and customer acquisition, while setting a 3-5 year vision to position Midwest's Inside Sales team for market leadership.
• Budget Management: Develop and manage the annual Inside Sales budget to drive revenue growth, regularly adjusting based on market and industry changes. Communicate budget expectations to sales leadership and provide ongoing performance updates against goals on a monthly, quarterly, and annual basis.
• Sales Forecasting and Reporting: Partner with the Business Intelligence team to develop, track, and report on Inside Sales goals and forecasts, analyze performance, and identify improvement opportunities, while guiding the Call Center Manager team to ensure goal attainment.
• Internal Alignment: Collaborate with cross-functional teams-including purchasing, warehouse, accounts receivable, and compliance-to align sales activities and deliver a seamless, high-quality customer experience.
• Perform other duties as assigned.

Job Requirements, Qualifications & Knowledge, Skills & Abilities

• Bachelor's degree required.
• Master's degree preferred, but bachelor's degree with relevant experience will be considered.
• Minimum of 7-10 years' experience in B2B sales management.
• Experience in veterinary distribution sales preferred.
• Experience in building, managing, and developing high-performing sales teams is crucial.
• Experience with CRM software and building strong relationships with clients is expected.
• Experience in evaluating market share, analyzing data, and communicating findings to stakeholders is required.
• Ability to read, write and speak English.
• Impeccable verbal and written communication skills.
• Proficiency in CRM software, Microsoft Office Suite, and a basic understanding of digital marketing and social media platforms.
• Problem-solving skills to propose mutually beneficial solutions.
• Strong organizational skills and the ability to prioritize and multitask.
• Strong project management and customer service skills.
• A deep understanding of various sales techniques, methodologies, and the sales process.

Supervisory Responsibilities
Provide direct supervision and guidance to the Call Center Managers. Regularly meet with Call Center Managers, individually and as a group, to discuss goal attainment, market share growth, increasing sales and revenue and other important topics as needed. Ensure that all Midwest initiatives, including compliance and licensing policies, procedures and updates are effectively communicated to and implemented by the Call Center Management Team and Inside Sales Team.

Mental & Physical Demands
The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Effort

• Attention to detail critical to ensure accuracy and completion of objectives.
• Regular interaction with people, team-player.
• Fast pace of work requires multi-tasking.

Physical Requirements

• Vision: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus;
• Ability to work long hours as needs arise.
• Frequent use of a telephone - listening and speaking.
• Ability to work at a desk throughout the day.
• Frequent use of hands for writing and computer keyboard, etc.

Equipment Used
Regularly uses typical office equipment including computer keyboard and terminal, printer, iPad and iPhone.

Work Environment
Work will typically be performed Monday through Friday. Working more than 40 hours per workweek may be required. Travel to attend meetings, conferences and industry events will be required.

Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. Midwest Veterinary Supply reserves the right to revise or change job duties and responsibilities as the need arises.

Salary/Benefits:

We offer competitive pay and a comprehensive benefits package including Medical, Dental and Vision insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO). Our work environment is business casual, and we like to have fun with weekly relaxed dress days, monthly breakfasts and birthday celebrations, and regular events like holiday contests, cookouts, and employee appreciation celebrations. Compensation for this role includes salary plus bonus potential.

About Us:

Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices.

Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation. To view applicable employment notices, please click here to visit our Careers page. California residents, click here to view the California Consumer Privacy Act Disclosure.

MVS 1961