Senior Banking Operations Manager - Lockbox Strategy, Execution & Governance

Job Title:

Location:

What you'll do:

• Translate strategic priorities into structured execution plans with clear ownership, timelines, milestones, dependencies, and accountability.
• Establish and maintain governance routines, including operating cadences, escalation paths, issue tracking, decision logs, and follow-through mechanisms.
• Strengthen service delivery alignment across operational functions and vendor-supported processes to improve consistency, responsiveness, and client impact.
• Define and maintain KPI frameworks, reporting routines, dashboards, and executive-ready performance insights.
• Coordinate operational readiness for system changes, process changes, automation initiatives, and post-implementation stabilization.
• Partner with operations leaders to identify process improvement opportunities, reduce manual effort, improve capacity utilization, and support automation readiness.
• Align operational execution with risk, control, compliance, and audit expectations by supporting documentation, evidence tracking, and remediation follow-up.
• Drive vendor governance through SLA tracking, performance reviews, issue escalation, scorecards, and continuous improvement routines.
• Serve as a central coordination point across Operations, Technology, Risk, Compliance, Product, PMO, Finance, and external vendors.
• Act as a strategic extension and operational backup to the Director of Banking Operations as needed.
• Perform other duties as assigned.

• Supports enterprise-level execution across Banking Operations functions, including Lockbox, Cash Services, Payment Processing, Items Processing, RDC, Service Management, Technology & Automation, Risk & Controls, Strategy & Business Management, and PMO coordination.
• Leads through influence across multiple teams, vendors, and business partners without replacing functional managers' direct accountability.
• Owns execution frameworks, governance routines, performance alignment, and issue escalation discipline.
• Provides operational structure for complex initiatives, cross-functional dependencies, and leadership decision-making.
• Supports scalable execution across high-volume, regulated, and service-sensitive processing environments.

What you'll need:

• 7+ years of related experience in Banking Operations, Deposit Operations or similar field.
• Bachelor's degree or equivalent experience required.
• Deep working knowledge of Lockbox, Cash Vault, check clearing, payment processing, RDC, or other high-volume processing environments.
• Previous leadership experience required.
• Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced knowledge and experience of NACHA Operating Rules, Regulatory requirements and FFIEC guidance surrounding payments.
• Advanced knowledge and experience of core banking FIS, FIS ACH Tracker, FEDLINE, LARU-Clarity preferred.
• Advanced speaking and writing communication skills.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation