Marketing Solutions Technical Account Manager

Technical Account Manager (Contract)
Location: Chicago IL, Reston VA, New York NY (Hybrid 2x onsite)
Overview
We are seeking an experienced Technical Account Manager to support clients through onboarding, implementation, and ongoing technical support. This role serves as the primary point of contact for technical questions, manages client relationships, and partners with internal teams to ensure successful project delivery.
Requirements

• Bachelor's degree preferred
• 4+ years of experience in technical account management, implementation, customer success, or a similar client-facing technical role
• Experience supporting marketing technology, advertising technology, SaaS, or other technical platforms preferred
• Strong Excel skills
• Excellent analytical, organizational, and problem-solving abilities
• Strong written and verbal communication skills

Responsibilities

• Manage client relationships and serve as the primary contact for technical support and issue resolution
• Lead client onboarding and implementation projects
• Translate business requirements into technical solutions
• Troubleshoot technical issues and coordinate with internal teams to drive resolution
• Manage multiple projects and ensure deliverables are completed on time
• Provide client training and ongoing support
• Identify opportunities to improve processes and enhance the client experience

This role is ideal for someone who enjoys working directly with clients, solving technical challenges, and partnering across teams to deliver successful implementations.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.