Customer Service Business Analyst

This is a highly visible call center environment serving high-net-worth customers, so we are looking for someone with strong customer service and call center experience.

The ideal candidate should be customer-focused, empathetic, and skilled at understanding customer needs while delivering an exceptional customer experience in a fast-paced service environment. They should be proactive in identifying solutions, managing customer expectations, and driving issues to resolution.

Success in this role also requires the ability to work effectively within a call center setting, balancing customer inquiries, service levels, and response times while maintaining professionalism and composure. Strong collaboration skills are essential, as the individual will need to partner closely with team members and cross-functional organizations to resolve issues and deliver timely outcomes for our customers.