eQuip Specialist

GALLS, LLC is the largest and fastest-growing supplier of uniforms and equipment to public safety professionals, with a national presence in more than 80 locations. With over 50 years in the industry, it is easy to see why. We are PROUD to serve America's public safety professionals by providing the broadest selection of uniforms, equipment, and solutions combined with great customer service.

Job Summary

The eQuip Maintenance Specialist will work in conjunction with eQuip Management and Galls Sales department related to the building and on-going maintenance of Uniform Programs, Pricing Files and eQuip Websites, primarily working on customer request submitted through Website Maintenance to the KACE ticket system.

WHAT YOU'LL DO

• Conduct Uniform Program and eQuip maintenance and through price changes, product additions/removals and VAS updates to Personalization Groups.
• Respond to end user request submitted through Website Maintenance on eQuip, expectation is all requests are worked within 1 business day of submission.
• Work internal eQuip Maintenance tickets submitted through KACE as directed.
• Trouble shoot system issue of eQuip Website or Uniform Program and escalate issues to Senior eQuip Specialist as necessary.
• Serve as back-up for other departmental personnel.
• Miscellaneous and special projects as needed.

WHAT YOU BRING

• Bachelor's degree preferred.
• 3-5 years of previous experience in a related field or within Galls operations.
• Detail-oriented, organized, thorough sense of urgency and follow-through skills.
• Good interpersonal skills, analytical, written and verbal communication skills.
• Cross-functional collaboration and customer service skills.
• GQ, Word, Excel, Access, Power Point.

WHAT TO SEND OUR WAY

• Your resume, highlighting your education, experience, and skills

EOE/Disability/Vets