PROJECT MANAGER (CA)

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with over two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Project Manager supports the mission of OCHIN by providing project leadership for any assigned projects, which could include EHR implementations, third party vendor implementations, Epic enhancements, or internal technical projects. Project Managers scope, plan, oversee, track progress, identify and create risk mitigation plans, and ultimately own the success of all projects they are staffed to. Please note: This position is funded through a contract. Continued employment is contingent upon contract renewal or extension, and organizational needs.

The Project Manager serves as the main point of contact for member management during any member focused project. They are focused on assuring member satisfaction with the install experience, may travel on site for key events, and are responsible for fostering a strong relationship that builds a foundational trust in the OCHIN partnership.

A successful project manager is organized, detail oriented, a clear communicator, can build strong relationships across teams, is a trusted partner to members, and is able to influence without direct authority. This role regularly reports updates to, and consults with, upper management to ensure projects remain on track, KPIs are met, and risks are properly understood and mitigated.

The Senior Project Manager has a proven track record of successfully managing complex projects or multiple projects concurrently. They are trusted to manage escalations and are seen as a leader across the operational department. Senior Project Managers will be expected to mentor and coach less experienced employees in aspects of the profession such as leadership, methodology, and tools, and may be called upon to assist on complex projects or projects requiring intervention. This position may be called upon to evaluate PM-related operations, training needs, and/or tool enhancements to ensure the effective application of project management and leadership principles across the division.

Essential Duties

• Scoping and requirements gathering for assigned projects
• Build, manage, and organize appropriate project plans for any assigned projects
• Develop, maintain, and revise all project materials
• Track progress of projects and ensure all milestones and timelines are met, quickly identifying and escalating any risks to meeting these milestones and timelines
• Collaborate and negotiate with project sponsors and other stakeholders on project management strategy, timeframes, and specific outcomes to be achieved
• Identify relevant stakeholders and build communication strategies to ensure project deliverables are on time, within budget, and meet desired outcome metrics
• Provide coordination among multiple parties who may be participating in technical projects (vendors, OCHIN, members, and external partners) to bring alignment and shared understandings of project scope, timelines, milestones, and expectations.
• Employ change management strategies and tactics
• Work closely with project sponsors, OCHIN management, and other stakeholders to ensure that projects and project tactics align with OCHIN's strategic goals
• Provide excellent customer service to members and to other external and internal project stakeholders
• Build strong customer relationship with OCHIN members and serve as at trusted partner
• Assist in establishing and maintaining organizational project management methodology and procedures
• Collaborate on process improvements within team and participate in process improvement efforts
• Coordinate with partner site project managers to obtain necessary information, data, and input to achieve on-time member set-up goals
• Participate in organizational strategic planning and alignment with resulting goals and tactics
• Efficiently and effectively run internal and member facing meetings, assuring follow-ups are captured and deliverables completed, to drive progress toward project completion
• Other duties as assigned

• Bachelor's Degree (Business, Healthcare, Health Informatics preferred) or a combination of college education and 5-7 years of relevant experience
• Minimum 2 years of experience in complex project coordination or management, preferably in a healthcare and/or IT setting, including 2,000+ hours leading and managing projects
• Proven success in internal and external communication and relationship management with all levels from administrative to executive
• Technical aptitude to fully understand and gain the necessary system knowledge required to effectively collaborate with members and team members on any project assigned
• Proficiency in Smartsheet, Microsoft Project or similar system preferred
• Strong analytical, problem-solving and analytical thinking skills
• For this fully remote position, ideal candidate will have experience working with fully remote project teams and leading projects to successful completion
• Strong potential for self-direction/self-management skills with the ability to work independently and effectively as a sole contributor and as part of a team

INNOVATION & IMPROVEMENT PROJECT MANAGER

• Project Management Professional (PMP) Certification required
• Certification in agile, scrum, waterfall, lean or other methodologies preferred

INSTALL PROJECT MANAGER / DATA CONVERSION

• PMP/CAPM certification, or equivalent experience leading EHR implementations, preferred.
• Epic implementation, certification, or training experience preferred.

COVID-19 Vaccination Requirement: To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements: OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careerCOVID-19 Vaccination Requirement To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

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