Senior Team Lead, Freight Operations, Road US

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Location: Kent, WA

Division: Road US
Job Posting Title: Senior Team Lead, Freight Operations, Road US
Time Type: Full Time

Summary

The Senior Team Lead, Freight Operations provides day-to-day operational leadership within the freight brokerage function. This role directs and coordinates the work of Account Managers and Carrier Sales Representatives to ensure shipments are executed efficiently, cost-effectively, and in alignment with customer requirements. The Senior Team Lead serves as a key operational liaison between teams and leadership, supports carrier and customer relationships, assists with issue resolution and escalations, and helps drive service quality, performance consistency, and continuous improvement across freight operations.

Duties & Responsibilities

• Direct and coordinate daily freight operations to ensure timely, cost-effective, and customer-compliant shipment execution.
• Support load planning, carrier selection, pricing strategy, and resolution of operational or service-related issues.
• Act as a point of escalation for shipment exceptions, service failures, delays, or disruptions and coordinate corrective actions with leadership.
• Monitor shipment execution, documentation accuracy, and system data integrity, including BOLs, carrier packets, and load data.
• Partner closely with Account Managers and Carrier Sales Representatives to align operational execution with customer and carrier commitments.
• Negotiate carrier rates and support spot and volume pricing requests as needed.
• Assist in resolving issues related to delays, damages, service discrepancies, and claims in coordination with internal teams.
• Monitor key performance indicators, including on-time delivery, service performance, margin results, and carrier payment issues.
• Assist with operational reporting, performance analysis, and visibility for leadership.
• Support initiatives focused on revenue growth, margin optimization, and operational efficiency.
• Recommend and support process improvements and continuous improvement initiatives.
• Support new customer onboarding and account transitions by ensuring operational readiness, system setup, and process alignment.
• Provide functional guidance and day-to-day direction to Account Managers and Carrier Sales Representatives without direct supervisory responsibility.
• Perform additional duties and projects as assigned.

Qualifications & Work Experience

• Bachelor's degree in business, logistics, supply chain management, or a related field preferred. Equivalent experience may be considered.
• Minimum of 3 years of experience in freight brokerage, transportation operations, or logistics.
• Experience coordinating freight operations and supporting customer and carrier relationships in a brokerage environment.
• Prior experience providing functional leadership or work direction without formal people management responsibilities preferred.
• Familiarity with transportation management systems (TMS) and brokerage-related software platforms.
• Strong understanding of domestic freight operations, carrier sourcing, pricing, and service execution.

Skills & Abilities

• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Effective communication and collaboration skills across cross-functional teams.
• Strong problem-solving and decision-making abilities in time-sensitive situations.
• Customer- and service-oriented mindset with a focus on operational excellence.
• Analytical skills with the ability to interpret performance data and support operational decisions.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to adapt to changing priorities and operational demands.

Physical Demands

This position is primarily sedentary and requires extended periods of sitting while working at a computer workstation. The role involves frequent use of hands and fingers for typing, data entry, and operating standard office equipment. The employee must be able to communicate effectively, including talking and hearing, to interact with team members, customers, carriers, and leadership via phone, video conferencing, and in person. Occasional standing, walking, bending, or reaching may be required. Vision requirements include close vision for reviewing data, reports, and computer screens.

Work Environment

This role is primarily performed in an office environment within a fast-paced, deadline-driven setting. The work environment includes frequent interaction with Account Managers, Carrier Sales Representatives, carriers, customers, and cross-functional internal teams. Noise levels are generally low to moderate and typical of an office or operations center environment. The position may require extended or staggered work hours to support operational demands, including peak shipping periods or service escalations. Occasional travel may be required for meetings, training, or customer engagement.

The physical demands and work environment described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is $90,000.00 - $100,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

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