Clerical Assistant 3 (Department of Transportation Employees Only)

Play a key role in keeping transportation services running smoothly! As a Clerical Assistant 3 with the Department of Transportation, you become part of a busy unit that keeps driver licensing records accurate and up to date. Your work helps customers find answers, complete requirements, and move forward with confidence. This position provides a supportive environment where your attention to detail and commitment to service really matter. Every day offers a chance to make someone's experience easier and more positive!

This role supports customers and state partners by helping resolve driver licensing questions and maintaining accurate records. As a Clerical Assistant 3, you will perform the following duties:

• Customer Support: Respond to inquiries from the public and agencies about driver license suspensions and commercial driver requirements
• Record Explanation: Review driver records and explain requirements for restoring driving privileges or confirming identity in system checks
• Document Review: Analyze customer documentation and verify information with other agencies when needed
• Data Processing: Enter information into mainframe systems and update records for suspended, revoked, cancelled or disqualified drivers
• Official Output: Prepare and send official driver documents and correspondence based on record reviews
• Case Maintenance: Maintain files, process reports, and complete follow-up actions for cases

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Organization or Location Restrictions:

• This posting is restricted to Department of Transportation employees only.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (commonwealth title); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding. If no applicable union-covered bidders apply, other applicants may be considered.

• Seniority rights apply for Clerical Assistant 2; Clerical Assistant 3 - Lateral
• Seniority/Promotion Unit: PC0

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.