Technical Services Manager Job

Primary location:Hilliard,Ohio
Relocation offered:Yes
Employment status:Full-Time
Travel:<10%
Non-compete:No

The estimated base salary range for this role is $110,000 to $135,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time and many more.
Personal development to grow your career with us based on your strengths and interests.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

Under the guidance of the Plant Manager, theTechnical Services Manager responsible for the effective management and coordination of the plant chemistry, process engineering, and lab resources and plant quality assurance. This includes Process and Chemistry support including the application of good science, New Product Development, Lean Support, Quality Assurance, Six Sigma, Cost Reduction Planning and Business Process Management. It is accountable for providing the leadership to develop the managing systems for these areas and providing the organizational effectiveness to improve and sustain these systems. Leadership responsibilities include aligning the resources described above, with the plant's vision, mission, principles and values and for implementing the necessary systems to motivate and enable these resources to help achieve the vision.

What's in it for you?

• Lead Technical & Quality Strategy - Drive quality, process engineering, R&D, and continuous improvement initiatives that directly impact plant performance and customer satisfaction.
• Develop & Mentor High-Performing Teams - Lead and coach engineers and technicians while building future leaders through training, collaboration, and professional development.
• Make a Visible Business Impact - Partner with plant leadership to implement Lean and Six Sigma solutions that improve quality, reduce costs, and support innovation across the operation.

What does a Technical Services Manager do?

• Develops, implements, sustains and audits robust quality management systems to ensure key product quality measures are achieved through controlled and predictable manufacturing processes
• Leads quality assurance activities and implementing quality systems to improve overall customer experience, claims performance, product and packaging quality and detection of defects
• Oversees processes that ensure compliance with product requirements
• Provides guidance and training to plant personnel who make product quality decisions
• Assists with quality troubleshooting
• Ensures timely and fair resolution of complaint handling and claims processes in collaboration with corporate Quality Assurance and Sales Representatives
• Works with internal plant and business leaders such as corporate quality, process improvement, product management, along with external groups to identify and scope new process improvement opportunities in the areas of quality, cost and service
• Owns and ensures compliance with the plant change management process to ensure that critical-to-customer product attributes are maintained or improved upon
• Monthly Score card reporting on key supplier performances along with countermeasures on out of standard performances. Working with equipment and raw material suppliers to improve product performance, reduce costs and identify new technologies or methods
• Supports overall R&D and NPD efforts at Hilliard and with Lancaster-based support teams
• Actively supports and engages in Lean transformation and related efforts, including daily Gemba Walks, Quality Glass Wall, Value Stream Mapping sessions, Driving MDI and HOP, and creation and use of Standard Work
• Oversees the continued evolution, development, and execution of plant quality processes, such as daily board reviews, Q&S reviews, technical and quality assessments, and In-Process Quality Assurance (IPQA) performance and attainment
• Keeping abreast of technical developments and advances, and devising and/or recommending their application when advantageous
• Provides urgent, 24/7 technical support to plant operational issues which include major downtime, quality, safety and environmental incidents
• Identifies best practices through the use of sound scientific methods, data analysis and standardizing those practices by developing Standard Operating Procedures (SOPs) and/or Standard Work within the plant
• Serves as active member of the plant leadership team, and partners with other managers to discuss and resolve non-routine issues and challenges
• Promoting continuous learning and skill improvement, and developing current and future leaders
• Participates in and advocates for the Plant Safety Process
• Ensures safe work practices and behaviors in assigned areas
• Partners with the plant's EHS Manager to develop plant strategic and operating plans that meet corporate requirements, and ensure environmental, safety and OSHA compliance while improving overall operating results

Supervisory Responsibilities:Supervises a team of multiple process engineers and technicians

Required Qualifications

• Bachelor's degree in Chemistry, quality, engineering or related discipline
• 5+ years of plant chemistry, process engineering, and quality assurance experience
• 3+ years of manufacturing experience
• Proficiency in computer applications, including MS Office
• Ability to understand and use various computer software programs
• Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
• SAP experience

What will make you successful?

• Experience training and coaching others on process improvement methods
• Strong facilitation and project management skills and ability to lead cross-functional teams
• Excellent analytical, communications, and interpersonal skills
• Strong time management and multi-tasking skills

What will make you stand out?

• Master's degree in engineering or related discipline
• Six Sigma Black or Green Belt certification
• Lean certification

Physical and Mental Demands

• The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: sit or stand for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones. Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is anAmericas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisitionand let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!