Senior Customer Tech Support Specialist (Help Desk)

Senior Customer Technical Support Specialist

JOB LOCATION: Dahlgren, Virginia

JOB STATUS: Full Time

CLEARANCE: Secret

TRAVEL: Less than 10%

SALARY: $65,000 to $72,500

Astrion has acontingentopening for aSenior Customer TechnicalSupport Specialist supportingthe U.S. Navy'sNaval Surface Warfare Center Dahlgren Division (NSWCDD), located inDahlgren, VA. Serve as aHelp Desk Support III/mid-level IT professionalhandlingescalated, complex technical issues that cannot be resolved by entry-level and follow-upsupport.Provide advanced troubleshooting for hardware, software, and network systems,and assistwith equipment provisioning.

REQUIRED QUALIFICATIONS / SKILLS

• Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support
• Experience using help desk tools such as BMC's Remedy,BMC Helix ITSM, or ServiceNow
• Information Assurance Technical(IAT)LevelIII level with aTeir5 (T5) investigation

PREFERRED QUALIFICATIONS / SKILLS

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, MS-900, MD-102

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