Customer Tech Support Specialist (NEN)

Customer Tech Support Specialist (NEN)

JOB LOCATION: Dahlgren, Virginia

JOB STATUS: Full Time

CLEARANCE: Secret

TRAVEL: Less than 10%

SALARY: $57,000 to $61,200

Astrion has acontingentopening for aCustomer Tech Support Specialist (NEN)supportingthe U.S. Navy'sNaval Surface Warfare Center Dahlgren Division (NSWCDD), located inDahlgren, VA. Customer Technical Support Specialistprovidingtechnical service desk support, workstation troubleshooting, and network administration for Navy end-users. This role supports the Naval Enterprise Networks (NEN) environment to ensure uninterrupted operational readiness foractive dutypersonnel, government civilians, and contractors. The specialist resolves escalated technical issues, manages hardware lifecycles, andmaintainscompliance with Department of Defense (DoD) cybersecurity standards.

REQUIRED QUALIFICATIONS / SKILLS:

• Six (6) years of professional experience in relation to NEN programming including NetworkEnterpriseTool(NET),CLINofferings,andNENordering
• Information Assurance Technical(IAT)Level II, with a Teir3 (T3)investigation
• Experience with Windows 10/11 enterprise operating systems, Microsoft 365 apps, and basic TCP/IP networking
• Must be able to receive andmaintaina SECRET clearance

PREFERED QUALIFICATIONS / SKILLS:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, MS-900, MD-102

RESPONSIBILITIES:

• Troubleshooting:Diagnose and resolve complex hardware, software, peripheral, and connectivity issues for enterprise workstations.
• Ticket Management:Log, track, monitor, and close IT service requests using BMC Remedy or BMC HelixITSM.Tech
• Refreshes:Execute data migrations, software imaging, and physical deployment of new computer hardware during lifecycle upgrades.
• Account Administration:Manage user accounts, network permissions, share drives, and distribution lists within Microsoft Active Directory.
• Compliance:Assistwith local IT data calls, asset inventory tracking, and Information Assurance (IA) software updates. VIP Support:Provide dedicated, high-touch technicalassistanceto senior military officers and civilian executives.

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