Description The University of Iowa Health Care Employee Health Clinic is seeking a temporary Clerk III to assist with clinic needs. Under general supervision, this position performs and coordinates administrative and clerical support functions for the Employee Health Clinic. The position serves as a primary point of contact for patients and staff by providing customer service, scheduling and coordinating appointments, maintaining records, processing documentation, and assisting with clinic operations. Duties require knowledge of established procedures, attention to detail, effective communication skills, and the ability to utilize computer systems, electronic health records, and standard office equipment. May provide support for clinic programs, special projects, and operational activities. University of Iowa Health Care -recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. For temporary jobs with University of Iowa Health Care there is a maximum number of hours you may work.Under a temporary appointment, you are limited to a maximum of 780 hours of work on a fiscal year basis.This limit is a cumulative threshold for any and all non-permanent appointments under the Board of Regents Merit System. Position Responsibilities 1. Assist patients/ staff with general inquiries. 2. Answer incoming calls and place outbound calls. 3. Schedule, cancel, and reschedule employee health clinic appointments. 4. Facilitate patient completion of medical questionnaires and authorization forms. 5. Ensure the correct visit types, provider, date, length of visit, and time are utilized when scheduling appointments. 6. Communicate with patients/ staff to ensure the correct appointment prerequisites are completed and obtained. 7. Composes correspondence in response to routine inquiries frequently without instruction or review. 8. May provide information relative to the area of assignment and according to established guidelines. 9. Assists in documenting immunization, tuberculosis blood tests, and titer records. 10. Performs Respirator Mask Fits, including providing training and education to employees. 11. Assists with Flu Campaign offsite clinic clerical duties. 12. May perform other duties or complete special projects as assigned. Education Requirements Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment. Experience Requirements *Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area. *Knowledge of institutional and unit policies, processes and forms. *Knowledge of proper format, grammar, spelling, punctuation and capitalization. * Skill in utilizing computer software packages and online systems. * Skill in operating office equipment. * Ability to communicate effectively with staff, students, and the public. * Ability to follow oral and written instructions and apply institutional and other policies accurately. * Ability to gather, evaluate, and display data in appropriate format and keep accurate records. * Ability to organize and prioritize multiple tasks. Schedule: Temporary position; hours based on clinic needs. - Work will be assigned on an as-needed basis. - When scheduled, shifts will occur between 7a.m and 5p.m, Monday - Friday. - Work Modality Options: On campus Hourly Wage: $19.09 |
University of Iowa
Jul 17, 2026