Customer Service Representative

Customer Service Representative
Huntersville, NC
Pay : $18.50 per hour
26-07458
Job Summary

The Customer Service Representative is responsible for providing exceptional customer support by processing orders, responding to customer inquiries, and resolving issues through phone, email, and chat. This role begins with an onboarding and training period focused on order entry before expanding to customer communications and product support. The ideal candidate is customer-focused, detail-oriented, and able to thrive in a fast-paced environment while maintaining accuracy and professionalism.

Job Responsibilities

• Accurately enter customer orders into the ERP system with minimal errors.
• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide effective solutions with the goal of resolving customer issues in a single interaction whenever possible.
• Process reports to identify and resolve customer orders that are on hold.
• Assist customers with order status, product information, and general inquiries.
• Maintain accurate customer records and documentation.
• Follow established customer service policies, procedures, and operational guidelines.
• Escalate complex customer concerns as appropriate.
• Demonstrate professionalism and a positive attitude in all customer interactions.
• Collaborate with team members to support departmental goals and continuous improvement initiatives.
• Complete additional duties as assigned.

Job Requirements

• Minimum of 2 years of customer-facing work experience in customer service, retail, call center, or a related role preferred.
• Experience with data entry or the ability to quickly learn and accurately process high volumes of information preferred.
• Experience using Microsoft Office 365, including Outlook and Microsoft Teams, preferred.
• Strong written and verbal communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Ability to identify and respond to changing business priorities.
• High level of professionalism, integrity, and accountability.
• Ability to work independently and collaboratively within a team.
• Strong computer skills and the ability to learn ERP systems and other business applications.
• Willingness to learn product knowledge and provide technical customer support over time.

Education

• High school diploma or GED required.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

We offer a comprehensive benefits package to our employees, which includes:

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

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Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or (732) 238-6050.