Retail Experience Coach

What You'll Do

As a Retail Experience Coach, you'll serve as a trusted advisor and performance partner for Hyundai dealerships, helping teams deliver exceptional customer experiences and maximize their potential.

Key Responsibilities

• Deliver engaging, in-dealership coaching and training focused on:
• Hyundai products and technologies
• Retail sales effectiveness
• Customer experience excellence
• Consultation and sales process execution
• Coach and develop front-line dealership personnel to meet and exceed Hyundai Retail Experience standards.
• Inspire dealership teams through hands-on learning experiences that drive measurable performance improvements.
• Identify, document, and share best practices that contribute to dealership success and operational excellence.
• Partner with regional and national Hyundai leadership teams to align coaching initiatives with strategic priorities.
• Facilitate virtual training sessions, product launches, workshops, and large-group presentations.
• Support new vehicle launches by ensuring dealership personnel are equipped with the knowledge and confidence to succeed.
• Stay ahead of industry trends through ongoing product knowledge development and competitive analysis.
• Maintain accurate reporting, scheduling, attendance records, and expense documentation in accordance with program standards.

What Makes You Successful

You're a confident communicator, natural coach, and automotive enthusiast who enjoys helping others grow. You know how to connect with dealership personnel at every level-from sales consultants to dealership management-and can turn complex information into engaging, actionable learning experiences.

You bring energy, credibility, professionalism, and a genuine passion for developing people and driving results.

Qualifications

Required

• 3+ years of automotive retail sales, training, coaching, or related dealership experience.
• Strong facilitation, presentation, and coaching skills with the ability to engage diverse audiences.
• Passion for automotive products, technology, and customer experience excellence.
• Proven ability to build trust and cultivate strong relationships with dealership personnel and leadership.
• Excellent organizational, scheduling, and time management skills.
• Strong computer proficiency and comfort with virtual training platforms.
• Professional presence and exceptional communication skills.
• Ability to travel extensively throughout the assigned region (up to 80%), including frequent overnight travel.
• High School Diploma/GED with 6+ years of relevant experience.

Preferred

• Bilingual English/Spanish language skills.
• Associate's or Bachelor's degree (or military service equivalent) with 3+ years of relevant experience.
• Previous experience delivering dealership training, coaching, or performance consulting.
• Demonstrated ability to influence change and help transform dealership culture.