Supervisor/Asst. Shift Manager - Table Games

Responsibilities:

• Perform Duties of Shift Manager in her/his absence
• Maintains a clear line of communication at all levels of operation when appropriate
• Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
• Ensures accuracy and completion of all signed paperwork and pit documents
• Maintains frequent and effective contact with guests
• Effectively deals all games supervised
• Maintains a thorough knowledge of all rules regarding games supervised
• Prioritizes tasks and handles multiple projects simultaneously
• Investigates and resolves customer complaints and issues
• Conducts employee coaching sessions
• Assists in training staff
• Answers customer questions about game information
• Performs as a team member and assists fellow associates to ensure a smooth operation
• Greets guests appropriately, treating each person as an individual and in a professional manner
• Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
• Coordinates and completes hourly evaluations on hourly associates
• Completes other duties as assigned

Environmental Working Conditions:

• The work environment contains bright lights, loud noise, and stressful situations.

Target Salary:

• Target Salary Range $27.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance (preferred)
Provide leadership to others through example and sharing of knowledge and skill (preferred)
Ability to manage stress appropriately and make decisions under pressure (preferred)
Ability to work weekends, holidays and evening hours as business demands (preferred)
Basic computer skills MS Office, Word, Excel, email (preferred)
Basic math skills, including addition and subtraction (preferred)
Strong verbal / written communication skills (preferred)
Professional attitude and appearance (preferred)
Role model the Customer Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people's needs (preferred)
Thorough knowledge of table game policies and procedures (preferred)
Must possess the ability to deal multiple games (preferred)
Able to obtain and maintain level 2 Illinois Gaming Board license (preferred)
High School Diploma or GED required (preferred)
Ability to lift or carry 30 pounds occasionally (preferred)
Previous supervisory experience preferred (preferred)
Two years Dealer experience required
(preferred)

Skills