Customer Service Representative

About Our Client

Partnering with a prominent organization at the forefront of the healthcare industry, Aquent is seeking talent to join a team dedicated to enhancing the health and well-being of individuals nationwide. This client is committed to delivering exceptional service and innovative solutions that profoundly impact consumer experiences.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position

About the Role

Are you ready to be at the heart of operational excellence, directly influencing how consumers experience vital services? We are searching for a proactive and detail-oriented professional to join our client's dynamic team. In this pivotal role, you will ensure the seamless execution of daily service functions, directly contributing to an outstanding consumer journey and supporting the core mission of improving health outcomes. Your contributions will be essential in navigating complex challenges and delivering impactful solutions.

What You'll Do

• Manage daily activities across multiple service functions, performing varied and moderately complex administrative, operational, and customer support assignments.
• Perform computations and handle semi-routine assignments with precision and efficiency.
• Contribute to critical operations such as client support, client services, customer service, enrollment and eligibility, claims processing, and call center operations.
• Investigate and resolve claims and customer service issues, making decisions based on area/department policy and established methods.
• Work within defined parameters, identifying work expectations and quality standards, while exercising some latitude in prioritization and timing under minimal direction.
• Follow standard policies and practices, utilizing independent discretion where appropriate to achieve optimal outcomes.

What You'll Bring

• 3 years of customer service experience, including typing/data entry
• Excellent verbal, listening, and written communication skills
• Aptitude for quickly learning and navigating new technology, systems, and applications
• Proficient in Microsoft Office Outlook and Word
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice-to-Haves

• Associate's or Bachelor's Degree
• Previous healthcare experience
• Previous inbound and/or outbound call center experience
• Bilingual mandatory- SPANISH

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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